Italian Speaking Travel Operations Lead

French Selection UK; Haywards Heath; Hybrid; GBP 26,000 - 31,000; Full time

Job summary

A leading family-run business is seeking an Italian Speaking Travel Operations Lead to manage logistics and customer service in Italy. This hybrid role involves liaising with suppliers, coordinating bookings, and requires strong organizational and communication skills.

Qualifications

• Fluent in Italian (written and spoken) essential.
• Experience working in the travel industry, especially ski group travel, beneficial.
• Experience and a passion for skiing required.

Responsibilities

• Be responsible for managing logistics and customer service in Italy.
• Act as first point of contact for suppliers and partners.
• Resolve any issues during organised trips.

Skills

Communication

Organizational Skills

Problem Solving

IT Literacy

Job description

A well-established family run business with international operations who pride themselves in providing outstanding services to their clients

Responsibilities

FRENCH SELECTION (FS)

Italian Speaking Travel Operations Lead
Location: Haywards Heath
Hybrid work after full time office training
Salary: up to £31,000 per annum (depending on experience)
Ref: 4270OI

Main duties: An amazing opportunity to be responsible for managing logistics and customer service in Italy, making sure travel operations run smoothly and customers are well supported. The role involves working with local partners, coordinating with internal teams, and solving customer problems

The role:
– Act as the first point of contact for suppliers, partners and UK based teams
– Liaise with suppliers including hotels, coach companies and other service providers
– Resolve and address any issues that may arise during organised trips
– Confirm and manage itineraries, bookings, services and accommodation
– Ensure all accommodations and activities meet with health and safety standards
– Be responsible for supplier rate negotiation
– Facilitate communication between travel coordinator and supplier ensuring outstanding service is provided
– Travel to Italy during peak season

Candidate's Profile

– Fluent in Italian (written and spoken) essential
– Experience working in the travel industry – especially ski group travel beneficial
– Experience and a passion for skiing required
– Excellent communication skills
– Strong organisational skills, problem solver and comfortable working independently
– IT literate
– Willing to travel to Italy

Up to £31,000 per annum (depending on experience)