Italian Speaking Customer Success London, United Kingdom

Liberis Limited; London; On-site; GBP 28,000 - 35,000; Full time

Job summary

Join a fast-growing FinTech company as a Customer Operations Associate, where you'll leverage your bilingual skills in Italian and English to support customers. Be the first point of contact, solve queries, and help shape customer experiences in a dynamic team. This role offers career development opportunities in an innovative environment. If you're organized, proactive, and eager to make an impact, we want to hear from you!

Qualifications

• Fluent in Italian & English.
• Eager to learn and grow in FinTech.
• Organized & proactive.

Responsibilities

• First point of contact for customers via phone, email, and live chat.
• Solve payment and account queries.
• Gather customer feedback to improve processes.

Skills

Customer Service

Problem Solving

Organizational Skills

Bilingual Communication

Tools

Salesforce CRM

Zendesk

Job description

Kickstart Your Career in FinTech! – Customer Operations Associate (Italian & English Speaking)

Who Are We?

Liberis is on a mission to provide simple, flexible funding to help small businesses grow. Our Customer Operations Team plays a crucial role in delivering an exceptional experience for our customers - from onboarding new merchants to supporting them throughout their journey with us. As a bilingual Customer Operations Associate, you’ll be right at the heart of our fast-paced, international team, working to ensure a smooth and seamless process for our customers.

Why Join Liberis?

Fast-growing FinTech – Be part of an innovative, high-growth company shaking up business finance.

Make an impact – Your voice matters. You’ll be at the front line, shaping how we serve our customers and drive change.

Career development – Gain hands-on experience and grow within a dynamic, collaborative environment.

Exciting international role – Use your Italian and English skills daily while working with global teams.

What You’ll Be Doing

• Be the first point of contact for customers, assisting via phone, email, and live chat.
• Solve payment and account queries, ensuring a smooth customer experience.
• Use your bilingual skills to support Italian-speaking customers.
• Gather customer feedback and work with other teams to improve processes.
• Use leading tools like Salesforce CRM and Zendesk to manage customer interactions.
• Work in a dynamic, high-energy team where no two days are the same!

Who You Are

• Fluent in Italian & English – You love speaking to customers and finding solutions.
• You’re eager to learn and grow in the FinTech world.
• A problem solver – You thrive in a fast-paced environment and enjoy tackling challenges.
• Organised & proactive – You can juggle multiple tasks and adapt to new situations quickly.
• Ambitious & driven – You’re looking for a role where you can develop and make a real impact.

What happens next?

Think this sounds like the right next move for you? Or if you’re not completely confident that you fit our exact criteria, apply anyway and we can arrange a call to see if the role is fit for you. Humility is a wonderful thing, and we are interested in hearing about what you can add to Liberis!

#LI-CG1

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