Italian Owner Representative

To Tuscany Ltd; Whitstable; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an Owner Representative to enhance guest experiences by managing communication between villa specialists and owners. This role involves responding to queries, building relationships, and ensuring high service standards. The ideal candidate will have strong communication skills and a passion for customer service. Join a dynamic team and contribute to creating memorable experiences in beautiful Tuscany and Umbria. If you thrive in a collaborative environment and are eager to make a difference, this opportunity is perfect for you.

Qualifications

• Experience in customer service or hospitality roles.
• Strong communication and interpersonal skills.

Responsibilities

• Manage communication between villa specialists and owners.
• Respond to guest queries and concerns promptly.
• Collaborate with team members for efficient operations.

Skills

Communication Skills

Customer Service

Relationship Management

Problem Solving

Education

High School Diploma

Bachelor's Degree in Hospitality or Related Field

Job description

Role Profile

Job Title: Owner Representative

Pay Scale: Level 2

Reports To: Owner Representative Manager

Job Overview

The Owner Representative role is to manage communication flow between the villa specialists and the villa owners/experience providers. The role requires managing guest queries from the To Tuscany Villa Specialists and destination villa owners/experience providers. The Owner Representative is responsible for developing relationships with villa owners and experience providers, upholding our brand values to enhance guest experiences at the destination, thereby gaining guests' confidence and encouraging repeat visits to To Tuscany.

Responsibilities and Duties

1. Respond to owners/experience providers and guests in a conscientious manner.
2. Listen to owners/experience providers and guests' concerns and take appropriate action.
3. Collaborate with team members to ensure the efficient running of the business.
4. Continuously build knowledge about Tuscany and Umbria.
5. Assist in maintaining the high standards of the company websites.
6. Work efficiently and identify opportunities to expand role into other areas of the business.
7. Partner with the owner team to drive initiatives and uphold high customer service standards.
8. Plan and manage regular communication with existing owners through email and other initiatives.
9. Work every other weekend based on a pattern split with other team members.