Italian Operation Executive

Travel Trade Recruitment Limited; City of Edinburgh; Hybrid; GBP 31,000; Full time

Job summary

A travel recruitment agency in Edinburgh is seeking a fluent Italian Operations Executive to join their team. The successful candidate will manage group bookings, liaise with clients and suppliers, and ensure seamless operations. The role offers a salary up to £31,000, hybrid working after training, and excellent career development opportunities.

Benefits

Salary up to £31,000 DOE

22 days holiday plus birthday off

Private healthcare and medical insurance

Bonus and benefits

Excellent career development

Qualifications

• Minimum 1 year's experience with an inbound tour operator/DMC (desirable)
• Strong organisational and negotiation skills
• Ability to build great client and supplier relationships

Responsibilities

• Manage confirmed group bookings and ensure services are accurately arranged.
• Work closely with the Business Development team to understand client needs.
• Build and maintain strong relationships with clients and suppliers.
• Source, negotiate, and confirm services at competitive rates.
• Check itineraries, contracts, and supplier confirmations for accuracy.
• Prepare and verify rooming lists, vouchers, and payment schedules.
• Keep group files and systems fully updated.
• Liaise with accounts to ensure payments are processed on time.
• Participate in familiarisation trips to enhance product knowledge.
• Take part in the emergency phone rota when required.

Skills

Fluent in Italian

Fluent in English

Organisational skills

Negotiation skills

Client relationship management

Job description

Overview

Fluent Italian Operations Executive

Location: Edinburgh (Hybrid after training)

Salary: up to £31,000 DOE

Join a well-established, growing DMC in Edinburgh as an Operations Executive. You'll be responsible for handling the booking and operation of group tours in Scotland, liaising with suppliers and clients, and ensuring itineraries run smoothly.

Responsibilities

• Manage confirmed group bookings, ensuring all services are accurately arranged and entered into the system.
• Work closely with the Business Development team to understand client needs and itineraries.
• Build and maintain strong relationships with clients and suppliers.
• Source, negotiate, and confirm services at competitive rates while maintaining quality.
• Check itineraries, contracts, and supplier confirmations for accuracy and consistency.
• Prepare and verify rooming lists, vouchers, and payment schedules.
• Keep group files and systems fully updated to allow smooth handover if required.
• Liaise with accounts to ensure payments are processed on time.
• Participate in familiarisation trips to enhance product knowledge.
• Take part in the emergency phone rota when required.

What they're looking for

• Fluent in Italian & English (spoken and written)
• Minimum 1 year's experience with an inbound tour operator/DMC (desirable)
• Strong organisational and negotiation skills
• Ability to build great client and supplier relationships

What's on offer

• Salary up to £31,000 DOE
• 22 days holiday (plus birthday off, rising to 24)
• Private healthcare, medical insurance, bonus & benefits
• Hybrid working after probation
• Excellent career development & progression opportunities

How to apply

Interested in this Italian Operations Executive? Apply with your CV, or contact Nichola on (phone number removed) / (url removed)