Italian Customer Experience Agent

Red Dot Commercial Limited; Iford; On-site; GBP 28,000; Full time

Job summary

A leading VR company is seeking an Italian Customer Experience Agent to engage with users globally through digital platforms. Candidates must be fluent in English and Italian, with strong writing skills and a passion for VR technology. Offering a competitive salary of £27,019.20 per annum plus additional benefits, this is a great opportunity to join a supportive team in a fast-growing digital sector.

Benefits

Employee discount portals

VR product discounts

Private GP & dental care

Wellness support

Career development opportunities

Qualifications

• Fluent in English and Italian (B2 CEFR level minimum).
• Strong written communication & community management skills.
• Typing speed of at least 55 WPM with 95% accuracy.

Responsibilities

• Engage with users globally through forums and social platforms.
• Provide empathetic, accurate responses to product questions.
• Drive user engagement by creating meaningful, interactive content.
• Monitor social media and escalate key product feedback.

Skills

Fluency in English

Fluency in Italian

Strong written communication

Community management skills

Interest in VR and gaming communities

Typing speed (55 WPM)

Job description

We’re hiring! Fluent in Italian? Love VR?

Join our team as an Italian Customer Experience Agent !

Location: Belfast (BT1 3NR)
Schedule: Full-time, 40 hours/week between 6am–7pm, Monday to Sunday
Salary: £27,019.20 per annum + additional perks and benefits
Languages: Fluent in English and Italian (B2 CEFR or above)

Must be fluent in English & Italian (B2+), type 55 WPM, and love digital engagement.


We’re searching for enthusiastic, bilingual professionals with a passion for social media and emerging tech to join our game-changing VR Social Support team.

You’ll be at the forefront of shaping digital communities, engaging with users across platforms, and representing one of the world’s most innovative virtual reality product lines.

️ Your Role:
Working in our state-of-the-art Belfast VR Hub, you’ll:
Engage with users globally through forums, review sites, and social platforms
Provide empathetic, accurate responses to product questions and concerns
Drive user engagement by creating and sharing meaningful, interactive content
Monitor social media and escalate key product feedback
Promote and cross-leverage self-service resources
Build and support vibrant, inclusive online communities

We’re Looking For:
Fluency in English and Italian (minimum B2 CEFR level)
Strong written communication & community management skills
Experience or interest in virtual reality and gaming communities
Typing speed of at least 55 WPM with 95% accuracy
Availability for rotating shifts within a 6am–7pm schedule
Experience in social media, online moderation, or tech support is a bonus!

What You’ll Receive:
Competitive salary: £27,019.20 per year
Additional perks including employee discount portals, VR product discounts, private GP & dental care, and wellness support
Career development opportunities in one of the fastest-growing digital sectors
Inclusive, supportive team culture
Comprehensive training and onboarding


Be a voice for the VR community. Be part of something extraordinary.
Ready to level up your career?


Apply now and power what’s next in VR tech.