Italian Customer Experience Agent

JR United Kingdom; Belfast; On-site; GBP 28,000; Full time

Job summary

A leading digital support firm in Belfast is seeking an enthusiastic Italian Customer Experience Agent. You will engage with users globally through various platforms, providing support for a cutting-edge VR product line. Fluency in English and Italian is essential, along with excellent communication skills. The role offers a competitive salary of £27,019.20 per annum and additional perks including wellness support and career development opportunities.

Benefits

Employee discount portals

VR product discounts

Private GP & dental care

Wellness support

Career development opportunities

Qualifications

• Fluency in English and Italian at minimum B2 CEFR level.
• Strong written communication & community management skills required.
• Typing speed of at least 55 WPM with 95% accuracy.

Responsibilities

• Engage with users globally through forums and social platforms.
• Provide empathetic, accurate responses to product questions.
• Create and share meaningful, interactive content.

Skills

Fluent in English and Italian

Strong written communication

Community management skills

Experience in social media

Typing speed of at least 55 WPM

Job description

Social network you want to login/join with:

Italian Customer Experience Agent, belfast

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Client:

Red Dot Search UK Limited

Location:

belfast, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

08.08.2025

Expiry Date:

22.09.2025

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Job Description:

?? Were hiring! Fluent in Italian? Love VR?
Join our team as an Italian Customer Experience Agent !
?? Location: Belfast (BT1 3NR)?? Schedule: Full-time, 40 hours/week between 6am7pm, Monday to Sunday?? Salary: £27,019.20 per annum + additional perks and benefits?? Languages: Fluent in English and Italian (B2 CEFR or above)
?? Must be fluent in English & Italian (B2+), type 55 WPM, and love digital engagement.
Were searching for enthusiastic, bilingual professionals with a passion for social media and emerging tech to join our game-changing VR Social Support team.
Youll be at the forefront of shaping digital communities, engaging with users across platforms, and representing one of the worlds most innovative virtual reality product lines.
??? Your Role:Working in our state-of-the-art Belfast VR Hub, youll:

• Engage with users globally through forums, review sites, and social platforms
• Provide empathetic, accurate responses to product questions and concerns
• Drive user engagement by creating and sharing meaningful, interactive content
• Monitor social media and escalate key product feedback
• Promote and cross-leverage self-service resources
• Build and support vibrant, inclusive online communities

?? Were Looking For:

• Fluency in English and Italian (minimum B2 CEFR level)
• Strong written communication & community management skills
• Experience or interest in virtual reality and gaming communities
• Typing speed of at least 55 WPM with 95% accuracy
• Availability for rotating shifts within a 6am7pm schedule
• Experience in social media, online moderation, or tech support is a bonus!

?? What Youll Receive:

• Competitive salary: £27,019.20 per year
• Additional perks including employee discount portals, VR product discounts, private GP & dental care, and wellness support
• Career development opportunities in one of the fastest-growing digital sectors
• Inclusive, supportive team culture
• Comprehensive training and onboarding

Be a voice for the VR community. Be part of something extraordinary.Ready to level up your career?
Apply now and power whats next in VR tech. ??

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