IT Workshop Technician

Frasers Group; Mansfield; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail group is seeking an IT Support Technician to provide hardware support across the business. This office-based role requires building and maintaining IT hardware while ensuring optimal performance. Candidates should have a passion for IT and hands-on experience with hardware repairs. Join a dynamic team and enjoy various employee perks, including a well-being program and performance bonuses.

Benefits

Gym classes and memberships

Mental health support

Quarterly CEO sessions

Employee recognition programs

Key performance bonuses

Qualifications

• Clear passion for a career in IT and a desire to grow with the business.
• Ability to understand problem trends and escalate where necessary.
• Good knowledge of IT hardware.
• Experience with IT hardware repair and testing.

Responsibilities

• Provide IT hardware support via ticket systems, logging detailed information about each issue.
• Build, repair, update, and maintain all IT hardware across the business.
• Maintain the company asset register and ensure the IT asset lifecycle.
• Assist broader IT teams with preparation and delivery of hardware.
• Write and update technical documentation.
• Own end-user tickets through to resolution.

Skills

Passion for IT

Problem-solving skills

Knowledge of IT hardware

Hands-on experience with hardware repair

Experience with Windows desktops and servers

Job description

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Working in our purpose-built IT Workshop, you will take responsibility for hardware queries and requests that come from our head office, stores, and warehouses across the UK and beyond:

• Providing IT hardware support to all aspects of the business via our ticket systems, logging detailed information about each issue
• Building, repairing, updating, and maintaining all IT hardware across the business to ensure optimum uptime and availability
• Maintaining the company asset register and ensuring the IT asset lifecycle from receipt through to disposal
• Assisting the broader IT teams with preparation and delivery of hardware for implementation
• Writing and updating technical documentation to keep the team up to date with knowledge
• Confidently owning end-user tickets through to resolution

This is an office-based role with the team following a shift pattern within the hours of 8am-5pm and 9am-6pm, including weekend work on a 1 in 4 weeks basis.

Qualifications

What we are looking for:

• A clear passion for a career in IT and a desire to grow with the business
• An ability to understand problem trends and escalate where necessary
• A solution-oriented mindset
• Good knowledge of IT hardware
• Hands-on experience with IT hardware repair and testing
• Experience with Windows desktops and servers

Desirable but not necessary:

• Knowledge of Cisco networking hardware
• Experience in an IT support or configuration role

Additional Information

Along with your benefits package, we offer a wide range of perks for our colleagues:

Reward, Recognition, and Opportunities

Frasers Champion - Our employees are at the heart of our business, and we recognize individuals monthly for their hard work. Frasers Champion is a peer-nominated scheme where 8 winners receive double their pay for a month when they demonstrate exceptional ownership and relevance.

Fearless 1000 – By October 2025, if our share price hits £10 for 30 or more consecutive trading days, all colleagues will receive a bonus! The top 1000 performers, nominated twice a year for embodying our core values and delivering exceptional performance, will receive bonuses ranging from £50,000 to £1 million (terms and conditions apply).

Frasers Festival – An event celebrating Head Office and Retail Staff across the UK and Europe, featuring a brand village, guest speakers, entertainment, fitness challenges, and more.

CEO Sessions – Quarterly sessions with our CEO and leadership team, providing opportunities for employees to connect, network, and discuss topics like our Sports or Luxury business.

Retail Reconnect – An initiative where employees spend two days in stores or warehouses to understand frontline work and bring ideas back to improve operations.

Employee Welfare

Frasers Fit – Our wellbeing program offering free gym classes, discounted memberships, and an app with training, nutrition, and lifestyle advice.

Retail Trust – Provides free mental health support, including a helpline, wellness hub, counseling, and financial/legal support.

What’s next?

Our recruitment team will review applications and respond to all candidates. Shortlisted applicants may be asked to confirm details before a first-stage interview focused on culture and values. Successful candidates will proceed to further interviews, which may include technical assessments or presentations.