IT Workshop Assistant

Integrated Care System; Carlisle; On-site; GBP 20,000 - 28,000; Full time

Job summary

A health organization based in Carlisle is seeking an IT Workshop Assistant to provide support and enhance IT services. The role involves maintaining IT equipment and assisting staff with technical issues, requiring a blend of organizational and technical skills. Suitable candidates will have relevant qualifications and recent experience in IT support, preferably within the NHS.

Benefits

27-day holiday scheme rising to 33 after 10 years

Access to NHS discounts

Employee Assistance Programme

Qualifications

• Degree in an IT related subject or in-depth knowledge gained through work.
• 5 GCSEs including Maths and English at grade 5 or above required.
• Recent experience in an IT Support role is essential.

Responsibilities

• Receive, record, and maintain IT equipment accurately.
• Support staff with IT issues and requests.
• Deliver best possible service drawing on asset management skills.

Skills

IT troubleshooting and problem solving skills

Analytical skills/data analysis

Ability to communicate complex information

Self-motivated

Advanced keyboard skills

Education

Degree in an IT related subject

5 GCSEs at grade 5 or above, including Maths and English

Tools

Microsoft Server products

Active Directory

Job description

Go back North Cumbria Integrated Care NHS Foundation Trust

IT Workshop Assistant

The closing date is 14 August 2025

Got a keen eye for detail, fantastic organisation skills and a love of solving IT problems for others? Interested in continuing your IT career in within the NHS? We're looking for a new IT Workshop assistant to join our Support and Deployment IT Team, based in Carlisle to help and support staff with their IT issues and requests.

The Trusts vision is to maximise health and wellbeing in our community. Technology is intrinsic to healthcare across Cumbria so to support this vision our Digital Health team to provide a customer focussed service which is responsive, proactive and tailored to theTrust'sneeds.

We're looking for individuals with a passion for service improvement and the motivation to succeed. If you think you fit into the above then we want you to be a part of it. Apply now.

Main duties of the job

You would be working as part of a team, who will accurately receive, record and maintain this equipment. Monitor stock levels throughout our technical bases and provide support with cascade equipment, as efficiently and accurately as possible, maintaining the asset management system to the highest standard.

You will be supporting and working as part of technical IT team comprising of remote and field based staff. You will need to ensure equipment is always available for the support staff, throughout multiple bases. Enabling these teams to resolve problems for staff who rely on IT to deliver patient care across Cumbria as efficiently as possible. We require you to deliver the best possible service to our staff drawing on your asset management and organisation skills to ensure new and old equipment is recorded and monitored accurately and the technical skills to ensure equipment is at the correct standard needed to enable support for all end user devices, as well as all associated software and services.

About us

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':

Being a clinically led organisation

Quality and safety at the heart of our Trust

A positive patient experience every time

A great place to work

Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Job responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed.

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:

• Junk Mail is checked regularly

Disclosure and Barring Service:

On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.

The changes mean that:

• youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
• the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.

If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.

Unlock Tel: [phone], email [e-mail] or complete the online form on the Unlock website

The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Please note the cost of the DBS check has increased from 2nd December 2024

Standard Check: £21.50 + Administration cost of £5.90 = £27.40. Deducted from salary over following 4 months or one off payment.

Enhanced Check: £49.50 + administration cost of £5.90 = £55.40. Deducted from salary over following 4 months or one off payment.

As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.

A lease car may be available for this position; further details will be provided upon appointment if applicable.

27-day holiday scheme rising to 33 after 10 years

Access to NHS discounts with retailers and leisure companies

EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems

These schemes are subject to availability

Person Specification

Qualifications

• 5 GCSEs (or equivalent) at grade 5 or above, including Maths and English
• Degree in an IT related subject or in-depth knowledge gained through working in a corporate IT Environment.
• Membership of professional body
• Microsoft Certification (MTA, MCSA, MCSE)
• ITIL v3 Foundation

Experience

• Recent, experience in a relevant IT Support role
• Troubleshooting and resolving IT hardware and software issues
• IT Support in the NHS
• Microsoft Server based products including Exchange, SCCM, and Group Policies
• Configuring, supporting and deploying Microsoft Windows operating systems
• Configuring, supporting and deploying Microsoft Windows based applications, including Office
• Active Directory users and computers

Other requirements

• Ability to travel independently of public transport with equipment
• Willing to work in a flexible and dynamic manner
• Must be willing to participate in an out of hours on-call service if required
• Driving licence and use of own vehicle

Skills and Aptitudes

• IT troubleshooting and problem solving skills
• Analytical skills/data analysis
• Pleasant disposition
• Ability to communicate complex information regarding IT systems, services, incidents and problems. Both verbal and in writing
• Self-motivated and ability to use own initiative
• Enthusiastic and highly motivated
• Ability to manage own workload
• Ability to exercise individual responsibility and judgement
• Ability to work efficiently and effectively under pressure and to tight deadlines
• Ability to apply correct moving and handling techniques
• Advanced keyboard skills (speed and accuracy)

Knowledge

• Supporting end user devices in a distributed environment
• Current & developing trends in IT
• Current Microsoft products
• Prince2
• ITIL v3
• System Security
• NHS IT Systems & Requirements

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

North Cumbria Integrated Care NHS Foundation Trust