IT Workplace Support Engineer

GardPass Consulting; United Kingdom; Remote; GBP 50,000 - 70,000; Full time

Job summary

A consulting firm is seeking an experienced candidate to support Microsoft 365 environments and manage Power Platform tools. The ideal applicant will have extensive experience in administration, troubleshooting, and compliance management. They will document processes and collaborate with teams to enhance productivity, ensuring alignment with Microsoft best practices. This role is crucial for maintaining security and optimizing workflows.

Qualifications

• At least 5 years of recent experience in supporting Microsoft 365 environments.
• A minimum of 3 years with Power Apps, Power Automate, and governance.
• Experience with Power BI, dataset modelling, DAX, and gateway configuration.

Responsibilities

• Administer and configure SharePoint Online permissions and governance policies.
• Manage Power Platform environments including licensing and provisioning.
• Support Power BI workspace management and dataset refresh scheduling.
• Act as Tier 2/3 support for Microsoft 365 incidents.

Skills

Microsoft 365 environments support

Power Apps development

Power Automate workflows

Power BI

Microsoft Fabric architecture

Microsoft 365 security

Analytical skills

Troubleshooting complex Microsoft 365 issues

Documentation and training

Job description

Start date: Negotiable
Clearance: NATO Secret or equivalent
Location: Off-site

Requirements:

• At least 5 years of recent, hands-on experience in supporting Microsoft 365 environments
• A minimum of 3 years hands-on experience with Power Apps development, Power Automate workflows, and environment governance
• Minimum 3 years of recent hands-on experience with Power BI, including dataset modelling, DAX, gateway configuration, and workspace administration
• Minimum 1 year of recent hands-on experience with Microsoft Fabric architecture, workloads, and integration with Power BI
• Minimum 3 years of recent hands-on experience with Microsoft 365 security, compliance centre, and identity & access management (Entra ID)
• Strong analytical skills to assess and improve Modern Workplace processes and workflows
• Ability to troubleshoot complex Microsoft 365 issues and implement effective solutions
• Understanding of security best practices and compliance requirements related to Microsoft 365 services
• Ability to document processes clearly and provide training on Microsoft 365 Services

Duties:

• Administer and configure SharePoint Online site collections, permissions, libraries, and governance policies
• Manage Power Platform environments (Power Apps, Power Automate, Power Virtual Agents) including licensing, DLP policies, and environment provisioning
• Support Power BI workspace management, data gateway configuration, capacity planning, and dataset refresh scheduling
• Operate and monitor Microsoft Fabric workloads, pipelines, and dataflows for performance and reliability
• Maintain compliance and security settings in alignment with corporate policies and Microsoft best practices
• Act as Tier 2/3 support for end-user incidents and service requests related to Microsoft 365 Modern Workplace tools
• Support the end-users in developing and maintaining automated workflows using Power Automate to streamline business processes
• Troubleshoot complex issues, perform root cause analysis, and coordinate with cloud providers when required
• Monitor service health dashboards and proactively address potential performance or availability issues
• Maintain comprehensive documentation for Microsoft 365 Modern Workplace processes, configurations, and workflows
• Implement and manage governance controls to ensure compliance with organizational standards
• Ensure compliance with internal security, data protection, and regulatory requirements
• Conduct regular audits and reviews of access controls and permissions
• Collaborate with IT security, compliance, and other relevant teams to ensure cohesive cloud resources management strategies
• Collaborate with business units to identify opportunities to improve productivity using Microsoft 365 and Power Platform