IT Windows Engineer

Pertemps; Hatfield; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading pharmaceutical organization is looking for a Windows/2nd Line Analyst to provide support and ensure smooth operations during the Windows 11 rollout in Nottingham. The role requires strong customer service skills and technical expertise to address issues efficiently and work collaboratively with the team.

Qualifications

• Experience with Windows 11 is essential.
• Customer facing capabilities to assist with activities.
• Knowledge of Intune and Autopilot is key.

Responsibilities

• Provide support during Windows 11 rollout in a retail environment.
• Address post-upgrade faults with operating system expertise.
• Collaborate with team to resolve issues.

Skills

Windows 11

Customer service

Intune

Autopilot

Job description

We are recruiting for a Windows/2nd Line Analyst on contract to work for a leading Pharmacutical organisation based in Nottingham.

• Experience with Windows 11 operating system is a necessity and preferably includes previous rollout support in a retail environment
• Customer facing capability to deal with Windows 11 front of house activities
• Technical background to help understand post upgrade faults and fix them first time, operating system expertise is preferable
• Knowledge of Intune and Autopilot is key to be able to provide concise feedback to technical leads on any common trends / faults / risks observed
• Team player mentality is vital so that all 3 resources can work together to resolve issues collectively
• Process driven colleagues to ensure upgrades and fixes are completed in line with guidance / policies provided by Boots
• Familiarity with HP and Microsoft hardware would be beneficial but not a necessity
• Wider understanding of application, network and infrastructure spaces would be beneficial but not a necessity