IT VIP Support Engineer

Pertemps Network Group; Milton Keynes; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading bank is seeking an IT Executive Support professional in Milton Keynes to provide high-level technical support to top executives including the CEO. This role requires attention to detail and a proactive approach to resolve IT issues promptly, ensuring consistent communication and adherence to security standards.

Qualifications

• Experience in providing technical support to executives.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong communication skills for face-to-face and phone interactions.

Responsibilities

• Provide comprehensive support for executive-related IT issues.
• Maintain adherence to IT security practices.
• Cross-team collaboration for project work streams.

Skills

Technical support

Attention to detail

Proactive mindset

Problem-solving

Education

Experience in IT support

Tools

Remedy toolset

Job description

We are recruiting for an IT Executive Support team within a leading Bank on contract based in Milton Keynes.

Executive Support provides a 'front-to-back' support service to a customer base of the Top 200 most senior & influential directors and executives in the bank, including the CEO, Chairman and Executive Committee, resolving all of the executive IT needs, in a fast and efficient manner, whilst maintaining calm and in control at all times.

The aim is to provide a high level of support with a high percentage of 'calls' resolved within the tight SLA's. Project work will also be undertaken by the team, be it taking a more active lead role or just being present when needed.

An eye for detail is necessary when dealing withall customers, as is a proactive, innovative & flexible mind-set. Capable of facilitating any technological requests with a keen interest and deep knowledge in the tech industry and one who adds real value both to the business as a trusted advisor and a prominent ambassador.

Role Responsibilities

Being a point of contact & providing responsive technical support:

Comprehensive support of all executive related IT issues and problems

Escalate problems where necessary to third parties both internal and external

Respond to phone and face-to-face incidents reported to the team

Capture all workload activity via Remedy toolset.

Plan and implement approved desk moves and changes.

Maintain adherence to IT security practices, directives and recommendation as defined by the business and industry standards.

Answering executive helpline between 8:00 to 18:30 (dependant on shift) and be available to take part in an out of hours shift rota for evenings and weekends, prioritising work load & using initiatives in a fast paced environment

Cross team liaison both internally & externally with vendors/suppliers nationally and internationally to ensure exec incidents & requests are handled with priority and that the customer is constantly updated as to progress.

Working with different teams to facilitate project work streams in the executive environment

Compiling technical road maps for future innovation & business integration