IT Vendor Analyst

East West Rail Company; Milton Keynes; On-site; GBP 50,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Up to 12% employer pension

36 days annual leave + 2 extra days

2 volunteering days

Enhanced family-friendly policies

Life assurance (4x salary)

Employee Assistance Programme

Perkbox discounts

Recognition programme

Advanced learning & development

Job summary

East West Railway Company seeks an IT Vendor Analyst to manage the supplier lifecycle for digital, data and technology services. You will ensure contractual compliance, monitor performance, and provide commercial governance and reporting across IT, Commercial, Finance and Legal teams.

In this permanent role based in Milton Keynes, you will collaborate with internal stakeholders to maximise value, delivery, and continuous improvement throughout contracts and supplier relationships.

Qualifications

• Background in managing IT suppliers and contracts is essential.
• Ability to gather requirements, scope, and timelines with stakeholders.
• Experience in monitoring performance against SLAs and KPIs.

Responsibilities

• Support procurement and management of technology service providers through the contract lifecycle.
• Coordinate supplier reviews, actions and follow-ups with internal stakeholders.
• Maintain supplier records, contract registers, renewals and licences.
• Track milestones, renewals, and contractual variations; support RFx and evaluations.
• Assist with supplier mobilisation, transition and off-boarding activities.
• Monitor performance and report against SLAs and KPIs for key suppliers.
• Support budget planning, licensing management and supplier reconciliations.

Skills

IT vendors experience

Attention to detail

Requirements gathering

Performance management

SLAs & KPIs

Agile/Hybrid

Cyber security awareness

Job description

IT Vendor Analyst

Application Deadline: 1 November 2026

Department: Corporate Services

Employment Type: Permanent

Location: Milton Keynes

Description

A little bit about us

East West Rail is an infrastructure programme connecting communities between Oxford and Cambridge, a region currently underserved by transport. We have a once-in-a-generation opportunity to change that, improving prosperity for people and places along the way.

East West Railway Company (EWR Co) was created by the Department for Transport (DfT) to oversee the delivery of East West Rail, from construction through to services running, making sure the railway comes together in the right way. The programme is projected to deliver a £6.7 billion annual boost to the regional economy by 2050.

Role Summary

The IT Vendor Analyst supports the effective management of EWR's Digital, Data and Technology suppliers throughout the supplier lifecycle, ensuring contractual compliance, supplier performance monitoring, commercial governance, reporting and operational coordination.

The role works closely with stakeholders across the business including, Information Technology, Commercial, Finance, Legal and Operational teams to ensure suppliers deliver value, performance, compliance and continuous improvement throughout the contract lifecycle.

Key Responsibilities

• Support procurement and management of technology service providers throughout the contract lifecycle
• Build and maintain effective working relationships with suppliers and internal stakeholders
• Coordinate supplier review meetings, document and manage resulting actions, decisions and follow-up activities
• Maintain supplier records, contract register, renewal schedules and licence inventories
• Track contract milestones, notice periods, renewals, reconciliations and contractual variations
• Support procurement exercises, requests for quotations, tender activities and supplier evaluations
• Assist with supplier mobilisation, implementation, transition and off-boarding activities
• Monitor supplier performance and report against Service Level Agreements (SLAs), Key Performance Indicators (KPIs) for key suppliers
• Track supplier risk, remediation activities, escalating where appropriate
• Support budget planning, expenditure forecasting, software licence management and annual supplier reconciliations
• Support supplier assurance activities including compliance, audit, cyber security, data protection and business continuity
• Identify opportunities to improve supplier management processes, governance, reporting and facilitate value for money outcomes
• Support wider business process improvement initiatives as required
• Support wider IT team by participating in Special Projects as required
• Support supplier compliance with EWR's Health, Safety, Security policy

Skills, Knowledge and Expertise

• A background of working with IT Vendors in a small to medium sized business, public sector exposure – highly desirable.
• A passionate organiser with attention for detail, self-motivated
• Able to gather requirements, derive costs, time frames, scope
• Experience with performance management, SLAs, KPIs, Compliance
• Accustomed to managing multiple concurrent work tasks
• Interest in developing Project Management skills (Agile/Hybrid)
• Awareness of cyber security standards and information governance

Desirable

• Experience with Enterprise Resource Planning (ERP) systems

Benefits

• Competitive salary that reflects your skills and experience
• Up to 12% employer pension contribution to support your future
• 36 days annual leave (including bank holidays) plus the option to buy up to 2 extra days
• 2 volunteering days, a chance for you to give back to the community
• Enhanced family-friendly policies to support you and your loved ones
• Life assurance (4x your annual salary) for peace of mind
• Employee Assistance Programme for confidential support when you need it
• Access to Perkbox for a wide range of discounts and wellbeing benefits
• Recognition programme, including on-the-spot and annual awards
• Advanced learning and development opportunities to help you grow.

Diversity and Inclusion

At East West Railway Company, we’re committed to building an inclusive railway for all. We believe that to do that, we must nurture a diverse team that represents the UK communities that we impact. Our approach is simple - to create an environment where everyone is welcome and able to be themselves. We celebrate diversity and are proud to be an equal opportunity employer, encouraging applications from all backgrounds and experiences.