IT User Technician

www.findapprenticeship.service.gov.uk - Jobboard; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A growing care agency based in Manchester is seeking a dedicated IT User Technician to provide first-line IT support. This role involves diagnosing IT issues, managing user accounts, and assisting with onboarding staff. Candidates should have experience in IT support, strong knowledge of Windows OS and Microsoft 365, and excellent communication skills. Relevant certifications like CCNA and M365 are required. This position offers an opportunity to contribute to maintaining efficient IT operations.

Qualifications

• Previous experience in IT support or a related role.
• Strong knowledge of Windows OS, Microsoft 365, basic networking, and endpoint devices.
• Excellent problem-solving and communication skills.

Responsibilities

• Provide first-line support for IT issues via phone, email, and in-person.
• Diagnose and resolve hardware, software, and peripheral device problems.
• Set up and manage user accounts, access permissions, and passwords.
• Assist with onboarding/offboarding staff IT requirements.
• Support installation and configuration of new IT equipment and software.

Skills

IT support experience

Windows OS knowledge

Microsoft 365 proficiency

Basic networking

Problem-solving

Communication skills

Education

Graduate in Computer science or IT

Tools

CCNA

M365

Job description

Bobcare is a growing care agency in the UK. We currently looking for a dedicated IT User Technician to support our company.

Roles & Responsibilities

Provide first-line support for IT issues via phone, email, and in-person.

Diagnose and resolve hardware, software, and peripheral device problems.

Escalate complex issues to external IT providers or senior IT staff as required.

Set up and manage user accounts, access permissions, and passwords.

Assist with on boarding/off boarding staff IT requirements.

Perform routine checks, updates, and maintenance of IT systems.

Support installation and configuration of new IT equipment and software.

Monitor system performance and report potential risks.

Maintain IT asset records (laptops, mobile devices, printers).

Perform backups and basic data recovery where necessary.

Provide basic IT training and guidance to end-users.

Maintain accurate documentation of IT processes and support tickets.

Skills Required


Previous experience in IT support or a related role.

Strong knowledge of Windows OS, Microsoft 365, basic networking, and endpoint devices.

Excellent problem-solving and communication skills.

Certifications Required
CCNA, M365

Academic Qualification

Must be a Graduate in Computer science or IT