IT User Support Technicians with UK Visa sponsorship

Destinydot; United Kingdom; Hybrid; GBP 38,000 - 42,000; Full time

Job summary

A leading company in the UK is seeking IT User Support Technicians with visa sponsorship opportunities. The role involves providing technical support for both hardware and software issues while ensuring user satisfaction. The ideal candidate will have a Bachelor's degree in computer science and experience in troubleshooting, along with knowledge of Microsoft technologies. This is a full-time, hybrid role based in Northampton with a competitive salary range.

Benefits

Free Parking

On-site Parking

UK visa sponsorship

Qualifications

• Minimum educational requirement: Bachelor's degree in computer science.
• A solid foundation in troubleshooting and support is necessary.
• Experience with Microsoft technologies is critical.

Responsibilities

• Provides technical support to internal and external IT users.
• Installs and configures operating systems and IT equipment.
• Maintains records of user interactions and issues resolved.

Skills

Microsoft Suite 365

Software and Hardware Troubleshooting

Networking of Computers

Exchange Online by Microsoft

Windows Server Active Directory 2012, 2016, 2019, & 2022

Mac OS X

VoIP Telephone

Windows OS

Intune & Azure AD

Mimecast

AirWatch Server (MDM)

Hyper-V and VMware Management

Internet Safety

Management of Datacenters

Education

Bachelor’s degree in computer science or computer technology

Job description

Find UK visa-sponsored positions for IT User Support Technicians. Explore opportunities and kickstart your tech career in the UK.

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IT User Support Technicians with UK Visa sponsorship

To assume accountability for providing internal and external users of IT systems and applications with technical support, counsel, and direction. Additionally, when end customers encounter problems with network, software, or hardware, User Support Technicians offer second and third line technical support. By guaranteeing the prompt resolution of issues and providing advice on the efficient use of IT resources, they play a crucial part in preserving user happiness. This assistance can be given remotely, via phone, email, in-person, or through other means of communication. These positions are crucial to guaranteeing that IT services are used and run efficiently inside a company.

Principal Duties and Assignments:

• Offers IT users technical assistance
• Gives consumers advice on how to fix issues with both software and hardware.
• Installs and updates operating systems, cables, hardware, and/or relevant software.
• Makes it easier for users to access systems
• Directs more difficult or unsolvable issues to the proper IT specialists
• Examine potential fixes in technical manuals, user manuals, and other publications.
• Keeps a record of all calls received, work completed, actions performed, and issues found.
• Reports on frequently asked questions to identify underlying issues.
• As part of transformation activities, technical solutions were developed to suit business objectives while guaranteeing a smooth interface with current systems.
• Respond to support requests in person, over the phone, over email, or through remote technologies.
• Identify and fix technical software and hardware problems.
• Give users direction and instruction on system features and recommended practices.
• Install, set up, and troubleshoot printers, mobile devices, laptops, and desktop computers.
• Assist with corporate applications and resolve software problems.
• When required, escalate unsolved issues to the appropriate teams or outside vendors.
• Keep thorough records of user interactions, incidents, and remedies.
• Assure adherence to security protocols and IT policies.
• Support the upkeep of system records and asset inventories.

Essential competencies needed: –

• Microsoft Suite 365
• Software and Hardware Troubleshooting
• Networking of Computers
• Exchange Online by Microsoft
• Windows Server Active Directory 2012, 2016, 2019, & 2022
• Mac OS X
• VoIP Telephone
• Windows OS
• Intune & Azure AD
• Mimecast
• AirWatch Server (MDM)
• Hyper-V and VMware Management
• Internet Safety
• Management of Datacenters.

Type of Work: Contract, Full-Time

A bachelor’s degree in computer science or computer technology is the minimum educational requirement.

Types of Jobs: Fixed-term contracts and full-time

Schedule:

From Monday through Friday

37.5 hours a week of work

Workplace: Hybrid Support, Northampton, NN1 3EZ

Types of Jobs: Fixed-term contracts, full-time

Salary range: £38,000.00 to £42,000.00 year

Benefits

• Parking is free.
• Parking on-site
• UK visa sponsorship

Deadline to apply: July 1, 2025
Date of anticipated start: 02/07/2025

Disclaimer

Scam Warning:Please take note that the employees at Destinydot.com will never get in touch with you or ask you to do so in order to deal, help, or make a payment. A scammer is anyone who claims to be representing us in this way.

Note: The sole purpose of this article is to provide information. We are not agents for Visas. Beyond posting openings, we don’t offer any kind of support. Vacancies given on this website are obtained from the Internet. Please check the genuineness of the companies you are applying to while proceeding with the application.

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