IT Trainer, Global Law Firm, London, Hybrid Role

WMDO - World Medical Device Organization; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

Join a dynamic, people-centric global law firm as an IT Trainer in London, where you'll inspire confidence and positivity while delivering exceptional IT training. In this hybrid role, you'll collaborate with a talented team to develop training services, maintain the Learning Management System, and create engaging content. With a focus on quality and innovation, this position offers the chance to make a significant impact on the training experience for lawyers and business support staff. If you're passionate about technology and training, this is the perfect opportunity to grow your career in a supportive environment.

Qualifications

• Expertise in Office 365 applications and Windows environments.
• Certified by TAP/Microsoft Certified Trainer (MCT) or equivalent.

Responsibilities

• Facilitate IT training in various formats and conduct regular floor-walks.
• Design new training courses and develop comprehensive training materials.

Skills

Office 365

Windows 10/11

iManage

Elite Webview/Elite 3E

Storyline

Rise

Camtasia

Synthesia

InterAction

PDF manipulation

Education

TAP/Microsoft Certified Trainer (MCT)

Tools

Learning Management System (LMS)

eLearning modules

Job description

IT Trainer, Global Law Firm, London, Hybrid Role

About the Role

Are you an IT Trainer with a professional services or legal background who inspires confidence and positivity?

Join this growing, people-centric, International Law Firm as an IT Trainer based in the London office. You'll work closely with the team of trainers, and the London-based Global IT Training Manager, across London, Singapore, and New York to deliver outstanding IT training and support for all lawyers and business support staff.

Training sessions are well-attended by the user community.

Key Responsibilities

1. Training Delivery: Facilitate IT training in various formats-classroom, remote, desk-side, and one-on-one sessions. Conduct regular floor-walks to provide on-the-spot assistance.

2. Training Development: Work with the team to evolve IT training services through new training tools and methods.

3. Learning Management System (LMS): Maintain and update the LMS with handouts, eLearning modules, and schedules.

4. Engagement & Analysis: Build strong relationships across teams, promote IT training, and identify training gaps through workshops, surveys, and gap analysis.

5. Content Creation: Design new training courses and develop comprehensive training materials.

6. Scheduling & Attendance: Advertise courses, schedule sessions, and monitor attendance.

7. Support for All Levels: Provide induction training for new hires, including partners, and assist staff in creating tailored 'Personal IT Development Plans.'

8. Collaboration: Work with Service Desk and Systems teams to identify needs, resolve queries and enhance service delivery.

Your Expertise

1. Expertise in Office 365 applications (Word, PowerPoint, Outlook, Excel, Teams, OneNote, OneDrive).

2. Familiarity with Windows 10/11, iManage, and billing tools like Elite Webview/Elite 3E.

3. Experience with tools like Storyline, Rise, Camtasia, Synthesia, and CRMs like InterAction.

4. Skilled in PDF manipulation and iPhone applications.

Certifications:

1. Certified by TAP/Microsoft Certified Trainer (MCT) or equivalent.

Working Environment

1. Hours: 9:30 AM to 5:30 PM (flexibility required, open to alternative hours).

2. Hybrid Work: 2-3 days in-office per week.

3. Supportive Culture: Work within a people-centric, global team dedicated to quality, innovation, teamwork, and service excellence.

Apply now with your CV