IT Trainer

Osborne Clarke LLP; Greater London; Hybride; GBP 42 000 - 65 000; Plein temps

Résumé du poste

Osborne Clarke, a leading international legal practice, seeks an IT Trainer to join its London IT Department. You will lead IT induction and ongoing training for UK and international joiners, support a wide range of IT applications and hardware, and help design digital training solutions to enable IT-driven change.

This permanent role is based in London with some home working, requiring strong online and in-person delivery skills and familiarity with ITIL or similar frameworks.

Qualifications

• Qualified IT Trainer with experience in professional services.
• Experience designing and developing digital learning solutions.
• Familiarity with ITIL or similar service environments.
• Proven ability to train both in person and online.
• Collaborates across teams to deliver training aligned with IT changes.

Responsabilités

• Deliver IT induction and follow-up training for UK and international joiners.
• Provide training on a wide range of IT applications and hardware.
• Develop and maintain digital learning materials and LMS courses.
• Support IT change projects through targeted training programs.
• Assess training needs and prepare sessions in advance.
• Work with IT Training Manager and ServiceDesk to resolve queries.

Connaissances

Online training

Face-to-face training

Communication

Autonomy

Multitasking

Team player

Problem solving

Formation

ITIL certification

Outils

MS Office

LMS / Learning Platform

Description du poste

Role profile

We have an exciting opportunity for an IT Trainer to join our IT department. As a member of the IT Training team, you will play a key role in helping to drive the adoption of technology across the business, contributing to the firm’s efficiency and the delivery of exceptional legal and support services.

This is a permanent position, based out of our London office, with some home working too.

The Role

In this role you will be part of a team responsible for the delivery of IT induction and follow-up training for our UK and international new joiners. You will also provide training support for a wide variety of IT applications and hardware and help to design, develop and deliver digital training solutions to support IT business change projects and pilots.

Key Responsibilities Include:

Training Delivery & Support

• Delivery of IT induction training for our UK and international new joiners. You will play a key role in welcoming our new joiners to the firm and ensuring that they have the necessary IT knowledge and skills to perform efficiently and effectively in their role


• Delivery of group training courses and one to one coaching sessions on a wide range of IT applications and hardware. The aim of all training interventions is to enhance our people’s use of technology in a measurable fashion and in line with the company’s IT proficiency framework.


• Help develop and deliver IT training solutions for business change projects


• Assist the IT Training Manager in identifying training needs on an individual and group basis


• Prepare fully prior to all training or coaching sessions, addressing all requirements in advance


• Work with the IT training co-ordinator to ensure each training initiative is run efficiently and effectively


• Work with the ITS ServiceDesk to answer queries on the use of MS Office and other legal IT applications


• Answer ad hoc training queries sent directly to the IT Training team

Content Development & Maintenance

• Assist with the creation of digital learning materials in the form of online videos, e-learning courses, intranet pages and knowledge articles


• Assist with the development and maintenance of courses and events on the company's Learning Management System


• Work alongside other members of the IT Training team to maintain existing courses and training materials in line with technical upgrades

Continuous Improvement, Evaluation & Governance

• Carry out effective evaluation and validation of each training initiative and individual session for the purpose of management reports


• Stay updated in advances in technology and training and integrate these into the ongoing creation and delivery of training materials


• Identify opportunities for process improvements within the IT Training function. Implement changes to enhance efficiency and improve service quality


• Be aware of the risks associated with elevated access permissions and Information Security and ensure that your actions are undertaken in line with the Information Security Policy and current best practice

We are looking for

A qualified and experienced IT Trainer, passionate about delivering quality training, with a background in professional services. You will also have experience in designing and developing digital learning solutions and providing IT services within an accredited service environment such as ITIL or similar.

Key knowledge and skills:

• Confident in delivering training online as well as face-to-face


• Excellent IT skills, including advanced use of Microsoft Word, with sound knowledge of the other Microsoft Office applications


• Knowledge of legal IT systems; including document management systems, client relationship management tools and time recording software


• Experience of the IT Training project life cycle, including training needs analysis, and instructional design


• Skilled in the design and delivery of digital learning solutions


• Technical authoring experience


• Ability to work autonomously when required and to schedule your own resource appropriately


• Capable of multitasking, working under pressure and working to tight deadlines


• Creative thinker who is able to, and enjoys solving problems for users


• Ability and willingness to learn new technologies and applications


• Committed to delivering an exceptional standard of service to users


• Excellent written and spoken communication skills


• A strong team player, committed to assisting colleagues wherever necessary to maximise the effectiveness of the entire IT department

Salary and benefits

We offer competitive salaries and generous benefits. We value the health and wellbeing of our people and our wide range of initiatives and benefits support this.

Our recruitment process

Please note that although we include closing dates for our roles as a guide, we review and progress applications on a rolling basis. At Osborne Clarke we do not make any recruitment decisions using automated decision-making.

We are committed to providing an environment where you can perform to the best of your abilities at every stage of your recruitment experience and beyond. If you require any adjustments to be made during the application stage, interview process, or when working with us, please let us know in confidence.

About Us

Osborne Clarke is an international legal practice with over 330 Partners and more than 1,260 talented lawyers in 26 locations*. Our sector-based approach enables us to help our clients tackle the issues they are facing today, and prepare for the ones that they will face tomorrow. Advising them both comprehensively and commercially. We love working closely with our clients on new deals, products and solutions which will transform their businesses, markets and even sectors. And our unique approachable culture is not an added extra, it's fundamental to our success.

AtOsborne Clarkewe value difference and encourage applicants from all backgrounds. We want everyone to feel that OC is a place where you can be yourself and belong, and our range of interest groups and diversity networks - not to mention our great teams - are a part of making that a reality.

*Services in India are provided by a relationship firm