IT Telesales Specialist

Vertex IT Solutions Ltd; Bromley; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking an IT Telesales Specialist to drive new business through cold calling. In this role, you will generate leads, build a prospect database, and collaborate with the sales team to exceed targets. The position offers opportunities for personal and professional growth, allowing you to enhance your sales skills while contributing to a dynamic environment. If you are self-motivated, resilient, and eager to excel in the IT sector, this is the perfect opportunity for you to make a significant impact and advance your career.

Benefits

Commission Scheme

Bonus Scheme

Pension

Health Plan

Qualifications

• Excellent communication skills are essential for success in this role.
• Experience in cold calling and lead generation is highly desirable.

Responsibilities

• Generate new business opportunities through cold calling.
• Maintain a database of prospects that fit the ideal customer profile.
• Work closely with the sales team to achieve targets.

Skills

Verbal Communication

Written Communication

Persuasion

Teamwork

Independence

Handling Rejection

Planning and Organization

Attention to Detail

Education

Relevant qualification or certification in sales

Tools

MS Office

CRM software

Job description

Title: IT Telesales Specialist (Outbound)

Location: Principal location is the HQ in Bromley, Kent.

Reporting to: Sales Manager

Role:
As an Outbound Telesales Specialist, you will be responsible for generating new business opportunities for our IT MSP company. You will create your own prospect lists and build a database of businesses to phone that fit into our ideal customer portfolio. This is purely a cold calling role that requires hard work, persistence, and excellent communication skills. You will work closely with the Sales Manager and the sales team to achieve your targets and grow our customer base. You will also have the opportunity to progress within the company and develop your sales skills and knowledge.

Summary

1. Generate new business opportunities for our growing company through cold calling.
2. Create and maintain a completely new database of prospects that fit our ideal customer profile.
3. Work closely with the sales manager and the sales team to achieve targets.
4. Progression available within the company and develop sales skills and knowledge.
5. A key focus for new business leads will be aligned with one of our Cyber Security Vendors.
6. Attending events and webinars.

Core Responsibilities

1. Research and identify owners/decision makers of potential prospects that match our target client profiles.
2. Make outbound cold calls to create a pipeline of prospects and introduce our company and services.
3. Determine if the prospect has a valid need for the company’s products and services.
4. Progress cold calls into qualified leads and book appointments for the sales team.
5. Follow up with prospects and maintain a record of all contacts and outcomes.
6. Update and manage the CRM system with accurate and relevant information on all prospects.
7. Meet and exceed your monthly targets for calls, leads, and appointments.
8. Provide status information to your Manager including forecast/pipeline information.
9. Provide feedback and suggestions to improve the cold calling process and strategy.
10. Continual improvement with training from Vendor/s.
11. Be involved with, and undertake any other duties as requested or required.

Required Skills, Knowledge and Experience
Essential

1. Excellent verbal and written communication skills.
2. Ability to persuade and influence decision-makers.
3. Ability to work independently and as part of a team.
4. Ability to handle rejection and objections.
5. Proficient in using MS Office and CRM software.
6. Strong planning, administration, and organisational skills.
7. Ability to work under pressure and meet deadlines.
8. Attention to detail and quality.

Desirable

1. Knowledge of the IT MSP industry and market.
2. Experience of working in an IT focussed company.
3. Previous experience in cold calling, telemarketing, or lead generation.
4. An understanding of the layers of security of an IT network.
5. Experience working in a business-to-business environment.
6. Relevant qualification or certification in sales.
7. Experience in selling IT services or solutions.
8. Existing network of contacts in the IT sector.

Personal Qualities

1. Self-motivated and goal-oriented.
2. Confident and enthusiastic.
3. Resilient and persistent.
4. Curious and eager to learn.
5. Professional and ethical.
6. Strong desire to succeed and develop.
7. Align with our core values which are to always “Do the right thing” by Acting with Integrity, Respecting our Community, Being Curious and Being Inclusive.

Benefits

1. Commission Scheme
2. Bonus Scheme
3. Pension
4. Health Plan