IT & Telecoms Installation & Maintenance Engineer

Aerial Direct Limited; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Aerial Direct Limited seeks a skilled IT & Telecoms Installation & Maintenance Engineer to join their rapidly growing Service Delivery team in Birmingham. This role covers installation and maintenance of Telecoms systems, requiring excellent customer service skills and technical expertise. Benefit from a supportive environment dedicated to personal and professional growth, with unique perks such as birthday leave and annual Christmas closures.

Benefits

Holiday rising with each year of service

Your Birthday Off

Christmas Closure

Free eye tests & support towards glasses

Employee Assistance Programme

Regular events and activities

Company pension scheme

Qualifications

• Experience in IT or Telecoms installation and maintenance.
• Strong understanding of telephony solutions.
• Ability to work unsupervised and under pressure.

Responsibilities

• Installation and maintenance of IT and Telecoms equipment.
• Site Surveys and Technical Scoping.
• Completing job sheets, network diagrams, and risk assessments.

Skills

Customer Service

Technical Scoping

Fault Finding

Networking

Installation

Job description

IT & Telecoms Installation & Maintenance Engineer

IT and Telecoms Installation & Maintenance Engineer

The Service Delivery team are one of our fastest growing teams, and we’re looking for a new IT & Telecoms Engineer to join them. Working primarily in a field-based role covering the north and reporting into our Projects & Engineering Team Leader, you will be involved in the installation and maintenance of all Aerial Direct provided IT and Telecoms equipment and software .

You may currently be working as an IT or Telecoms Engineer, and ideally you’ll have a solid understanding of site surveys, installation and maintenance of a range of telephony and IT based solutions. A s much as your technical skills count, your ability to work unsupervised & under pressure are important along with your customer service abilities.

This would represent a great opportunity if you’re looking to take your career in telecoms and IT to the next level – a fantastic career with a proven development track, in a growing company committed to the growth of our employees.

What do we offer?

• Holiday rising with each year of service
• Your Birthday Off - after all it's the most important day of the year!
• Christmas Closure in addition to your annual leave
• Free eye tests & support towards glasses
• Our Employee Assistance Programme offering confidential Wellbeing Support
• Regular events and activities throughout the year including our famous Christmas Party, summer party & Employee Awards!
• Company pension scheme

You’ll get involved in:

• Site Surveys and Technical Scoping.
• Access points and point to point solutions
• Programming, maintenance and installation of Routers and Firewalls for Leased Lines and other Connectivity
• Integration of CRM systems
• Programming and installation of Laptops or Desktops
• Programming, maintenance and installation of Servers
• Programming, maintenance and installation of Microsoft 365, Anti-Virus, Remote Management Systems and Backup solutions
• Fault finding and testing
• Complete job sheets, network diagrams and survey information for all jobs and completing risk assessments for each site
• Ensuring customers are confident and trained appropriately on their services

Ideally, you’ll have experience/knowledge of:

• Site Surveys or Technical Scoping
• Programming, maintenance and installation of Hosted Telephony Solutions, Cabling and Networking and Virtual PBX (or onsite PBX)
• Programming, maintenance and installation of Routers and Firewalls for Leased Lines and other Connectivity
• Programming and installation of Laptops or Desktops – Dell and HP
• Programming, maintenance and installation of Servers – Virtual and on Prem
• High level of understanding of SIP, including configuration, protocol and SIP trunking.
• High level of IP understanding, networking, and VLAN
• Be able to complete Microsoft 365 migration and new tenant set up
• Cabling to a high level, leaving it tidy and tagged
• High level of Hosted and PBX Telecoms configuration and fault finding of the system, handsets and other connected products
• Fault finding and testing

Travel & Out of Hours

Note that due to the nature of the role, you will need to be prepared to travel and stay away from home, occasionally work unsociable hours when required to reach site or deliver a service and be part of an on-call rota - this can include bank holidays and festive periods.

Who are we?

We exist to enable our customers to have the conversations that matter. We do this through effective partnerships and a great customer experience.

Working at Aerial Direct isn’t just a career, it’s a decision to be better. It’s choosing to take on interesting work that challenges you. We can promise that your hard work will be rewarded and recognised, and you’ll be given the tools, training, and support needed to do a great job.

We are proud to be one of the UK’s leading independent providers of telecommunications. We are equally as proud of our employees who have helped us become one of the largest O2 partners in the UK.

Our Process

Step 1: Is there a fit? You’ll have a chat with our Talent Acquisition team, talk through your past experiences and what it is you’re looking for from your career

Step 2: Meet with your would-be manager, our Projects & Engineering Team Lead, and a member of the team to talk through your motivations, whilst also getting a feeling for Aerial Direct. You’ll run through a few scenario based questions, and get the opportunity to ask anything you’d like to learn about.

Step 3: If it looks like a good fit from both sides, we’ll be looking to make you an offer!

Our Values:

All: We are one team enabling each other and the business to thrive

Elite: We will be the very best that we can be for our customers and our colleagues

Respectful: We show respect for our environment, our people and above all else, our customers

Impeccable: We will deliver the best customer experience and service in all we do

Agile: We’re always looking to be one step ahead, quick to move, and to anticipate our customers’ needs

Limitless: We seek continuous improvement in order to grow and develop the business

IT & Telecoms Installation & Maintenance Engineer