IT Technician Manchester, UK (Onsite)

Connex; Manchester; On-site; GBP 28,000 - 38,000; Full time

Job summary

ConnexAI, a leading AI platform provider, seeks an IT Technician in Manchester to support global operations. You will be crucial in managing day-to-day IT tasks, onboarding new staff, and ensuring smooth operations of internal systems while collaborating with international teams.

Qualifications

• Proficient in IT support for various user skill levels.
• Experience in troubleshooting hardware/software issues.
• Ability to manage multiple tasks and priorities.

Responsibilities

• Onboard new starters with devices and software.
• Manage users and permissions via Active Directory.
• Monitor internal systems including antivirus and updates.
• Configure and support VPN access.

Skills

IT support

Troubleshooting

Configuration

User management

Education

Microsoft MTA / MCSA / MCSP

Experience managing virtual environments

Job description

ConnexAI recognized by Viva Tech: Top 10 Future Unicorns

As an IT Technician at ConnexAI, you’ll be key in supporting our internal infrastructure across multiple global offices. Reporting to the Global Head of Infrastructure, you’ll handle day-to-day IT operations, onboarding, and troubleshooting while driving service quality and helping embed a culture of best practice. Based in our Manchester HQ, you’ll work hands-on with local teams and remotely support international offices to keep everything running smoothly.

Key Responsibilities

Onboard new starters with devices and software using our standard build process

Maintain the internal asset register

Manage users and permissions via Active Directory and Group Policy

Monitor internal systems including antivirus, WSUS, and third-party updates

Troubleshoot hardware/software issues and coordinate with vendors as needed

Configure and support VPN access for remote users

Set up and maintain VLANs to ensure correct network segmentation

Support and maintain virtual environments

Identify opportunities to improve internal IT processes

Act as an escalation point within the Infrastructure team

Champion a culture of IT security, reliability, and user-first service

What you’ll bring

Confident in supporting end users across varied technical skill levels

Proactive, adaptable, and solutions-focused

Comfortable managing multiple tasks and priorities at once

Keen to grow your role alongside the business

Microsoft MTA / MCSA / MCSP (required)

Experience managing virtual environments

What we offer

With offices across five continents, ConnexAI is one of the UK’s fastest-growing tech companies. Our Infrastructure team keeps that engine running, delivering secure, reliable systems that support our global operations.

You’ll be part of a hands-on, collaborative team solving real-world challenges, helping shape the tools and processes that support a world-class SaaS platform.

About ConnexAI

ConnexAI is an award-winning Conversational AI platform. Designed by a world-class engineering team, ConnexAI's technology enables organizations to maximize profitability, increase revenue and take productivity to new levels. ConnexAI provides cutting-edge, enterprise-grade AI applications including AI Agent, AI Guru, AI Analytics, ASR, AI Voice, and AI Quality.