IT Technician - Manchester

GBS Global Applied Knowledge; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A higher education provider in Manchester is seeking an IT Support professional to deliver high quality face-to-face IT services. The role includes troubleshooting, setting up IT equipment, and maintaining records. Candidates should have strong knowledge of internet security and experience in providing IT support both in-person and remotely. Competitive benefits include annual leave and flexible options.

Benefits

25 days annual leave plus 8 public holidays

Flexible benefits options

Discretionary annual performance bonus

Qualifications

• Good knowledge of internet security and data privacy principles.
• Hands-on experience with installation of operating systems and software.
• Experience of providing IT Support in person and remotely.

Responsibilities

• Provide high quality, face-to-face IT services to students and staff.
• Troubleshoot, diagnose problems, and implement corrective actions.
• Maintain records/logs of loan equipment and repairs.

Skills

Knowledge of internet security and data privacy principles (CompTIA Network+/CompTIA Security+)

Hands-on experience with installation of operating systems and software

Experience providing IT Support in person and remotely

Knowledge of service management systems and ITIL best practice

Technical management and information analysis skills

Job description

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About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more.

Our Vision: Changing Lives through Education

The Role: To provide high quality, face to face IT services to students and staff based on one of the GBS campuses.

This role is not eligible for visa sponsorship!

Location

Manchester

Appointment Type

Permanent

Department

IT and IT Systems

Full-Time/Part-Time

Full-time

Hours

40 hrs

Competitive

Entity

GBS UK

Closing Date

31/07/2025

Ref No

5142

Main Responsibilities

What the Role Involves:

• To provide high quality, face to face IT services to students and staff based on one of the GBS campuses.
• Providing technical support in moving and setting up of Audio Visual and IT equipment as required.
• Set up and configuration of PC/laptop equipment with required operating systems installing software and drivers where necessary.
• Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalate to other technical resources as appropriate.
• Ensure the maintaining of records/logs of loan equipment, repairs and fixes and maintenance schedules.
• Follow best practice guidelines in ensuring security and privacy of networks and computer systems.

Requirements

About You:

• Good knowledge of internet security and data privacy principles (CompTIA Network+/CompTIA Security+).
• Hands-on experience with installation of operating systems and software, computer networks, network administration and network installation.
• Experience of providing IT Support in person and remotely (by phone, on-line chat)
• Knowledge of service management systems and ITIL best practice.
• Knowledge of technical management, information analysis and of computer hardware/software systems.
• Knowledge of programming languages and operating systems (MS Exchange, Active Directory, and other Windows-based systems), current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring.
• Knowledge with implementing, configuring, and testing solutions

Other Information

What we offer:

• 25 days annual leave, plus 8 public holidays
• 1-day extra leave per year of service, up to a maximum of 5 days
• Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
• Reward and recognition programme
• £500 award employee referral scheme
• Discretionary annual performance bonus

“GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.”

GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.