IT Technician - Leeds

GEDU Services Pvt. Ltd.

Leeds

Hybrid

GBP 30,000 - 38,000

Full time

2 days ago

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Benefits offered by this job

25 days annual leave + 8 holidays

Flexible Benefits

Employee referral scheme £500

Job summary

GEDU Global Education is seeking an IT Technician to ensure students and staff can work and learn without interruption. You will provide on-site support, install operating systems, configure devices and troubleshoot across campus IT services.

The role focuses on secure, timely assistance, record-keeping and adherence to ITIL practices. A Bachelor's degree is required with hands-on experience in a busy education environment.

Qualifications

Proven knowledge of network security and data privacy principles.
Hands-on installation of operating systems, software and drivers.
Experience providing IT support in person and remotely.
Familiarity with IT service management and ITIL best practices.
Understanding of Windows-based systems and enterprise environments.

Responsibilities

Provide high quality, face-to-face IT services on campus.
Set up and configure PC/laptop equipment with OS and software.
Troubleshoot issues and escalate as needed per guidelines.
Maintain logs of loan equipment, repairs and maintenance.
Follow security and privacy best practices for networks.

Skills

Network+

Security+

Operating Systems

Windows Server

Active Directory

ITIL

Remote IT Support

Network Administration

Data Privacy

Troubleshooting

Education

Bachelor's Degree

Tools

MS Exchange

Backup & Recovery

Monitoring Tools

Job description

Our Vision:Changing Lives through Education

What We Do: Our IT Team supports the campus by managing systems, troubleshooting issues, protecting data and enhancing our digital tools, ensuring that our students and staff experience smooth and secure operations across the institution.

The Role:Do you consider yourself a skilled and proactive IT Technician? If so, you've landed at the right place! In this role, you will ensure that our students and staff can work and learn without interruption, by maintaining troubleshooting. You will be the first point of support for a wide range of technology needs. This is not just a technical role, it is an opportunity to empower education and make a tangible impact on the daily success of our students.

To provide high quality, face to face IT services to students and staff based on one of the GBS campuses.

This role is not eligible for visa sponsorship!

What the Role Involves:

To provide high quality, face to face IT services to students and staff based on one of the GBS campuses.
Providing technical support in moving and setting up of Audio Visual and IT equipment as required.
Set up and configuration of PC/laptop equipment with required operating systems installing software and drivers where necessary.
Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escape to other technical resources as appropriate.
Ensure the maintaining of records/logs of loan equipment, repairs and fixes and maintenance schedules.
Follow best practice guidelines in ensuring security and privacy of networks and computer systems.

About You:

Good knowledge of internet security and data privacy principles (CompTIA Network+/CompTIA Security+).
Hands-on experience with installation of operating systems and software, computer networks, network administration and network installation.
Experience of providing IT Support in person and remotely (by phone, on-line chat)
Knowledge of service management systems and ITIL best practice.
Knowledge of technical management, information analysis and of computer hardware/software systems.
Knowledge of programming languages and operating systems (MS Exchange, Active Directory, and other Windows-based systems), current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring.
Knowledge with implementing, configuring, and testing solutions

What we offer:

25 days annual leave, plus 8 public holidays
1-day extra leave per year of service, up to a maximum of 5 days
Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
Perks@Work discounts platform, wellbeing centre and much more
Reward and recognition programme
£500 award employee referral scheme
Discretionary annual performance bonus

“GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.”

GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

About Us

GEDU Global Education is a dynamic and innovative group of education providers.

Across our institutions, programmes are designed to have a direct impact on the lives of our students, apprentices and trainees; to equip them with the skills, knowledge and experience necessary for success in their chosen field.

Job Info