IT Technician. Job in Hampton Education & Training Jobs

IMT Resourcing Solutions; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A recruitment agency is seeking an IT Technician to support a secondary school in London. This hands-on role entails providing technical support on hardware, software, and network issues, primarily for staff and students. The ideal candidate will have prior IT support experience in an educational setting and should possess strong customer service skills. Contract duration is 6 months, with an immediate start required and a focus on on-site support.

Qualifications

• Experience in IT support within a school or education setting is preferred.
• Possess an enhanced DBS or be willing to obtain one.
• Strong customer service and communication skills required.

Responsibilities

• Provide support on hardware, software, and network issues.
• Set up and troubleshoot desktops, laptops, and printers.
• Assist with system maintenance, updates, and backups.

Skills

1st and 2nd line support

Customer service skills

Communication skills

Ability to prioritize tasks

Tools

Windows 10/11

Office 365

Active Directory

Networking fundamentals

Job description

Job Title: IT Technician (School Environment)

Contract Length: 6 months

Location: Heathrow (Onsite)

Start Date: ASAP

Rate: Competitive (Inside IR35 / Umbrella or PAYE)

Overview:

We're supporting a secondary school with the appointment of an IT Technician to provide day-to-day technical support across the school's IT estate. You'll be the first point of contact for users across staff and students, handling a mix of support tickets, device setups, and basic network maintenance.

This is a hands-on role, fully on-site, with responsibility for ensuring the smooth running of classroom technology and core infrastructure.

Key Responsibilities:

• Provide 1st and 2nd line support to staff and students on hardware, software, and network issues
• Set up, maintain and troubleshoot desktops, laptops, printers, AV equipment, and mobile devices
• Support with Windows Server administration, Active Directory, and user permissions
• Assist with routine maintenance, updates, and backups across systems
• Log and respond to service requests via the helpdesk system
• Support the wider IT team with ad hoc projects, upgrades and audits
• Liaise with third-party suppliers where necessary

Technical Environment:

• Windows 10 / 11, Office 365
• Active Directory, Group Policy
• SIMS (or similar MIS experience desirable)
• Networking fundamentals (TCP/IP, switches, patching)
• Printer and AV troubleshooting (projectors, interactive whiteboards)

Requirements:

• Previous IT support experience in a school or education setting (preferred)
• Enhanced DBS (must be current or willing to undergo)
• Strong customer service and communication skills
• Ability to work independently and prioritise tasks in a busy environment