IT Technician in Alnwick)

Ad Warrior Ltd; Alnwick; On-site; GBP 25,000 - 35,000; Full time

Job summary

A reputable company in Alnwick is seeking an IT Technician to join their team. The role involves providing technical support, maintaining IT systems, and troubleshooting issues. Ideal candidates will have strong knowledge of Windows OS and Cisco Networking, along with excellent problem-solving skills. The position offers competitive salary and the chance for ongoing training in a collaborative work environment.

Benefits

Competitive salary and benefits package

Opportunities for ongoing training and career development

Collaborative and supportive work environment

Optional working from home day

Qualifications

• 1-3 years of experience in a technical support or IT helpdesk role.
• Willingness to learn and adapt to new technologies.
• Ability to work independently and manage time effectively.

Responsibilities

• Provide first-line technical support to employees.
• Install, configure, and maintain IT equipment.
• Troubleshoot and resolve hardware, software, and connectivity issues.
• Monitor and maintain network performance and security.

Skills

Cisco Networking

Windows operating systems

Microsoft Office 365

Active Directory

Networking concepts (TCP/IP, DNS, DHCP)

Communication

Customer service

Problem-solving

Tools

Jira

Job description

IT Technician

Location: Alnwick

Salary: Competitive

The Role

Our client is seeking a skilled and motivated IT Technician to join their team.

The successful candidate will be responsible for providing technical support and maintenance services to ensure the smooth operation of their IT systems, hardware, software, and network infrastructure.

This role is ideal for someone who enjoys problem-solving, working with technology, and supporting users in a dynamic environment.

Key Responsibilities

* Provide first-line technical support to employees via phone, email, or in person.

* Install, configure, and maintain computers, laptops, printers, phones, and other IT equipment.

* Troubleshoot and resolve hardware, software, and connectivity issues.

* Support internal users with application-related queries and system access.

* Monitor and maintain network performance and security.

* Perform regular system backups and disaster recovery tests.

* Maintain accurate records of service requests, installations, and configurations.

* Assist with the management of servers, cloud services, and user accounts.

* Ensure compliance with company IT policies and procedures.

* Participate in after-hours support on a rotational basis.

Skills and Qualifications

* Cisco Networking experience

* 1-3 years of experience in a technical support or IT helpdesk role.

* Strong knowledge of Windows operating systems.

* Strong knowledge of Microsoft Office 365, Active Directory.

* Strong understanding of networking concepts (TCP/IP, DNS, DHCP, etc.).

* Good communication and customer service skills.

* Ability to work independently and manage time effectively.

* Willingness to learn and adapt to new technologies.

Preferred Proficiency (Optional):

* Experience with cloud platforms (Azure/Entra).

* Unifi, HP Aruba, and Maraki Networking

* Knowledge of remote monitoring and management (RMM) tools.

* Helpdesk ticketing system experience (Jira)

* Familiarity with cybersecurity best practices.

* Experience supporting mobile devices (iOS/Android).

Benefits

* Competitive salary and benefits package.

* Opportunities for ongoing training and career development.

* A collaborative and supportive work environment.

* On premise working with a small team, with an optional working from home day.

To Apply

If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply.