IT Technician - Greenford

Global Banking School; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A higher education institution in London is seeking an IT Technician to provide high-quality IT services to students and staff. The role involves troubleshooting technical issues, setting up equipment, and ensuring secure networks. Ideal candidates will have substantial IT support experience, including installation of operating systems and knowledge of data privacy principles. The position offers benefits like 25 days annual leave, pension scheme, and tuition reimbursement.

Benefits

25 days annual leave

Workplace pension scheme

Tuition reimbursement

Flexible Benefits

Discretionary annual performance bonus

Qualifications

• Good knowledge of internet security and data privacy principles.
• Hands-on experience with installation of operating systems and software.
• Experience of providing IT Support in person and remotely.

Responsibilities

• Provide high quality IT services to students and staff.
• Troubleshoot and diagnose technical problems.
• Maintain records/logs of loan equipment and repairs.

Skills

Internet security

Data privacy principles

IT Support experience

Service management systems

Technical management

Tools

PC/laptop setup

Windows-based systems

Network installation

Job description

Overview

Department: IT Technician

Location: Greenford

Type of Contract: Permanent - This position can be filled on either a full-time or part-time basis (weekends and evenings)

About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK's leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare - and more.

Our Vision: Changing Lives through Education

The Role: To provide high quality, face to face IT services to students and staff based on one of the GBS campuses.

Note: This role is not eligible for visa sponsorship!

What the Role Involves

• To provide high quality, face to face IT services to students and staff based on one of the GBS campuses.
• Providing technical support in moving and setting up of Audio Visual and IT equipment as required.
• Set up and configuration of PC/laptop equipment with required operating systems installing software and drivers where necessary.
• Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalate to other technical resources as appropriate.
• Ensure the maintaining of records/logs of loan equipment, repairs and fixes and maintenance schedules.
• Follow best practice guidelines in ensuring security and privacy of networks and computer systems.

About You

• Good knowledge of internet security and data privacy principles (CompTIA Network+/CompTIA Security+).
• Hands-on experience with installation of operating systems and software, computer networks, network administration and network installation.
• Experience of providing IT Support in person and remotely (by phone, online chat).
• Knowledge of service management systems and ITIL best practice.
• Knowledge of technical management, information analysis and of computer hardware/software systems.
• Knowledge of programming languages and operating systems (MS Exchange, Active Directory, and other Windows-based systems), current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring.
• Knowledge with implementing, configuring, and testing solutions.

What we offer

• 25 days annual leave, plus 8 public holidays
• 1-day extra leave per year of service, up to a maximum of 5 days
• Workplace pension scheme
• Tuition reimbursement for career development courses
• Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
• Discounts platform, wellbeing centre and much more
• Reward and recognition programme
• £500 award employee referral scheme
• Discretionary annual performance bonus

GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.

- Barbara Vargas (Professional Services Employee)

GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.