IT Technician-FTC

Marlowe Environmental Services; Tamworth; On-site; GBP 22,000 - 27,000; Full time

Job summary

An environmental services company in Tamworth seeks an experienced 1st line IT support Technician. You will resolve IT faults, provide desktop support, and maintain IT systems. Ideal candidates have at least 2 years in IT support and a strong grasp of Windows OS and Microsoft Office. Competitive salary up to £27,000 depending on experience, with benefits including free onsite parking and a pension scheme.

Benefits

Free on site parking

Royal London Pension

Mental Health & Well-being Scheme

Employee Recognition Scheme

Paid Recommend a Friend Scheme

Access to a GP through My Marlowe Rewards Benefits platform

Qualifications

• Minimum 2 years' experience in first-line IT support.
• Strong understanding of Windows OS, Microsoft Office, and IT hardware/software troubleshooting.
• Proven ability to deliver high-quality internal and external customer care.

Responsibilities

• Resolving IT-related faults efficiently within SLA timeframes.
• Providing desktop support to business users across various platforms.
• Maintaining and troubleshooting IT systems to ensure minimal downtime.

Skills

Windows OS

Microsoft Office

IT hardware/software troubleshooting

Active Directory

Networking

Excellent communication skills

Education

GCSEs (Grade 4/C and above) including Information Technology

Tools

Sophos MDM

N-able Remote Support Tool

Job description

WCS Group are part of Marlowe Environmental Services and are looking for an experienced 1st line IT support Technician to join the IT Team on a Fixed Term Basis up to 12 months.

The ideal candidate will be ideally based in the Tamworth area.

The IT team are responsible for supporting and maintaining all MES and associated companies IT systems at a group level. Providing efficient desktop support to all business users.

Reporting to the Service Desk Manager, The main purpose of this role is to provide 1st line IT support for Marlowe Environmental Services (MES) and associated companies, ensuring the smooth operation of IT systems at a group level. This includes:

• Resolving IT-related faults efficiently within SLA timeframes
• Providing desktop support to business users across various platforms
• Offering first-line support via phone, Teams, face-to-face, and email
• Maintaining and troubleshooting IT systems to ensure minimal downtime
  
  

Requirements

Key Duties:

• Support IT management in maintaining a safe and secure IT estate
• Log, track, and manage support tickets via the Halo Helpdesk system
• Create and maintain Standard Operating Procedures (SOPs) for training
• Work with senior team members for training and collaborate with third-party vendors
• Set up, configure, and install new PCs and related equipment per company standards
• Provide first-line support, escalate complex issues, and travel to company sites as needed
  
  

Person Specification - Experience:

• Minimum 2 years' experience in first-line IT support
• Strong understanding of Windows OS, Microsoft Office, and IT hardware/software troubleshooting
• Familiarity with core IT tools (Active Directory, DHCP, DNS, Networking)
• Proven ability to deliver high-quality internal and external customer care
• Experience building strong relationships with multiple stakeholders
• Ability to manage multiple workloads and prioritize tasks effectively
  
  

Skills and Competences:

• Confident, proactive, and strong foundational IT knowledge
• Experience supporting business users on mobile applications
• Excellent written and verbal communication skills at all levels
• Customer-focused with the ability to understand and meet client needs
• Proactive in task management and issue resolution
• Willingness to learn and adapt to multiple systems and applications
  
  

Qualifications:

Essential:

• GCSEs (Grade 4/C and above), including Information Technology
• Understanding of professional, technical, or personal development
  
  

Desirable:

• Azure/Office 365 Fundamentals certification
• Experience with Sophos MDM and N-able Remote Support Tool
  
  

Benefits

• Salary up to £27,000 per annum depending on experience
• Hours of work-Monday to Friday between hours of 8am-5pm
• Free on site parking
• Royal London Pension
• Mental Health & Well-being Scheme
• Employee Recognition Scheme
• Paid Recommend a Friend Scheme (up to £2000* for successful referrals)
• My Marlowe Rewards Benefits platform including access to a GP
• Free mortgage advice
  
  

Marlowe Environmental Services are committed to equal opportunities for all people and recognise the value of having diverse teams that represent the communities we serve. We encourage and welcome applications from everyone regardless of age, gender, ethnicity, sexual orientation, faith or disability.