IT Technician | Exeter | £26,000 - £28,000 |

Opus Recruitment Solutions; Exeter; Hybrid; GBP 26,000 - 28,000; Full time

Job summary

A growing technology recruitment firm in Exeter is seeking an IT Technician to support colleagues with technical issues. The role includes leading the Service Desk and utilizing ITIL processes to resolve incidents. Previous experience as an IT Technician and working with Windows systems is required. This position offers hybrid working, a solid pension, and generous annual leave.

Benefits

Annual bonus

Solid pension (7%)

Hybrid working

30 days annual leave

Option to buy more holiday

Enhanced maternity

Free parking

Qualifications

• Experience resolving incidents and requests with agreed SLAs.
• Ability to utilise ITIL management processes for ticket management.

Responsibilities

• Support colleagues with various technical issues.
• Lead day-to-day operations of the Service Desk.
• Provide first-line IT support.

Skills

Previous experience as an IT Technician or similar

Working with Windows systems

Education

ITIL certification

Job description

IT Technician | Exeter | £26,000 - £28,000 | Hybrid working

1ST Line Support | 2nd Line Support | ITIL | Windows Server |

Opus are supporting a long standing client in their search for an IT technician as they are growing their Support teams.

This company are within the Utilities space and are growing at a very quick pace!

You will be at the forefront of supporting colleagues with various technical issues and troubleshoot and escalate where necessary.

As a IT Technician you will be utilising ITIL management processes to track and priorities tickets, resolve incidents and requests with agreed SLA’s and play a pivotal role in leading the day-to-day operations of the Service Desk, providing first-line IT support.

Experience needed –

• Previous experience as an IT Technician or similar
• Working with Windows systems

If you hold any certifications like ITIL this will put you in a strong position.

Benefits include –

• Annual bonus
• Solid pension (7%)
• Hybrid working
• 30 days annual leave
• Option to buy more holiday
• Enhanced maternity
• Free parking
• And so much more

If you want a company that values progression and their people this could be a great role for you.

If you want to find out more, please apply or send your CV to [e-mail]