IT Technician | Exeter | £26,000 - £28,000 |

Opus Recruitment Solutions Ltd; Exeter; On-site; GBP 26,000 - 28,000; Full time

Job summary

A leading recruitment agency is seeking an IT Technician in Exeter to support colleagues with various technical issues and lead the Service Desk operations. The role requires previous experience in IT support, particularly with Windows systems, and familiarity with ITIL processes. Benefits include an annual bonus, solid pension, generous leave, and a supportive work environment focused on progression.

Benefits

Annual bonus

Solid pension (7%)

30 days annual leave

Option to buy more holiday

Enhanced maternity

Free parking

And so much more

Qualifications

• Previous experience as an IT Technician or similar.
• Working with Windows systems.
• Certifications like ITIL are a plus.

Responsibilities

• Supporting colleagues with various technical issues.
• Troubleshooting and escalating when necessary.
• Utilising ITIL processes to track and prioritize tickets.
• Resolving incidents and requests with agreed SLAs.
• Leading day-to-day operations of the Service Desk.

Skills

1ST Line Support

2nd Line Support

ITIL

Windows Server

Job description

IT Technician | Exeter | £26,000 - £28,000 |

1ST Line Support | 2nd Line Support | ITIL | Windows Server |

Opus are supporting a long standing client in their search for an IT technician as they are growing their Support teams.
This company are within the Utilities space and are growing at a very quick pace!

You will be at the forefront of supporting colleagues with various technical issues and troubleshoot and escalate where necessary.
As a IT Technician you will be utilising ITIL management processes to track and priorities tickets, resolve incidents and requests with agreed SLA’s and play a pivotal role in leading the day-to-day operations of the Service Desk, providing first-line IT support.

Experience needed –

• Previous experience as an IT Technician or similar
• Working with Windows systems

If you hold any certifications like ITIL this will put you in a strong position.

Benefits include –

• Annual bonus
• Solid pension (7%)
• 30 days annual leave
• Option to buy more holiday
• Enhanced maternity
• Free parking
• And so much more

If you want a company that values progression and their people this could be a great role for you.

If you want to find out more, please apply or send your CV to [e-mail]