IT Technician - East London (Part Time)

Global Banking School; Ilford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A higher education provider located in East London seeks an IT Technician to deliver high-quality IT services to students and staff. The ideal candidate will possess strong internet security knowledge and hands-on experience with installation and administration of systems. This is a permanent role not eligible for visa sponsorship, offering various employee benefits.

Benefits

Flexible Benefits: Cycle to Work, Workplace Nursery

Tuition reimbursement for career development courses

£500 award employee referral scheme

Discretionary annual performance bonus

Reward and recognition programme

Qualifications

• Good knowledge of internet security and data privacy principles (CompTIA Network+/CompTIA Security+).
• Hands-on experience with installation of operating systems and software.
• Experience providing IT support in person and remotely.

Responsibilities

• Provide high quality, face to face IT services to students and staff.
• Maintain records/logs of loan equipment, repairs and fixes.
• Troubleshoot and implement corrective action procedures.

Skills

Internet security knowledge

Technical support skills

Problem solving

Knowledge of ITIL best practices

Network administration

Job description

Overview

Department: IT Technician
Location: East London
Type of Contract: Permanent

About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK's leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare - and more.

The Vision: Changing Lives through Education

The Role: To provide high quality, face to face IT services to students and staff based on one of the GBS campuses. This role is not eligible for visa sponsorship!

Responsibilities

• To provide high quality, face to face IT services to students and staff based on one of the GBS campuses.
• Provide technical support in moving and setting up Audio Visual and IT equipment as required.
• Set up and configuration of PC/laptop equipment with required operating systems and install software and drivers where necessary.
• Troubleshoot, diagnose problems, and implement corrective action procedures within prescribed guidelines and/or escalate to other technical resources as appropriate.
• Maintain records/logs of loan equipment, repairs and fixes and maintenance schedules.
• Follow best practice guidelines to ensure security and privacy of networks and computer systems.
• Hands-on experience with installation of operating systems and software, computer networks, network administration and network installation.
• Experience of providing IT support in person and remotely (by phone, online chat).
• Knowledge of service management systems and ITIL best practice.
• Knowledge of technical management, information analysis and of computer hardware/software systems.
• Knowledge of programming languages and operating systems (MS Exchange, Active Directory, and other Windows-based systems), current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring.
• Knowledge with implementing, configuring, and testing solutions.
• 1-day extra leave per year of service, up to a maximum of 5 days.
• Workplace pension scheme.
• Tuition reimbursement for career development courses.
• Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
• Perks@Work discounts platform, wellbeing centre and much more.
• Reward and recognition programme.
• £500 award employee referral scheme.
• Discretionary annual performance bonus.

Qualifications and Requirements

• Good knowledge of internet security and data privacy principles (CompTIA Network+/CompTIA Security+).
• Hands-on experience with installation of operating systems and software, computer networks, network administration and network installation.
• Experience of providing IT Support in person and remotely (by phone, on-line chat).
• Knowledge of service management systems and ITIL best practice.
• Knowledge of technical management, information analysis and of computer hardware/software systems.
• Knowledge of programming languages and operating systems (MS Exchange, Active Directory, and other Windows-based systems), current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring.