IT Technician (Contract)

Hewett Recruitment; Worcester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company is seeking a proactive IT Technician for a 3-month contract in Worcester, with the potential for permanent placement. This position involves supporting internal systems, managing user queries, and implementing infrastructure improvements, providing excellent hands-on experience across a variety of technologies.

Qualifications

• Hands-on experience supporting Microsoft 365, Windows, and MacOS.
• Confident building and maintaining IT hardware.
• Excellent problem-solving and customer service skills.

Responsibilities

• Provide first-line support to internal users across various business systems.
• Manage tickets via Jira, ensuring timely and effective resolution.
• Build and configure devices for new and existing users.

Skills

Support for Microsoft 365

Windows

MacOS

Problem-solving

Customer service

Strong communication

Job description

IT Technician (3-Month Contract - Temp to Perm)
Location: Worcester
Pay Rate: £12.80 - £13.30 per hour

Contract: 3-month initial contract with the potential to go permanent

Role Overview:
We're seeking a proactive IT Technician for a 3-month contract to support and maintain internal systems within a growing and dynamic business. As the first point of contact for IT queries, you'll play a key role in ensuring smooth day-to-day operations while also contributing to infrastructure improvements. This position offers valuable hands-on experience with a wide range of technologies, with the potential to transition into a permanent role.

Key Responsibilities:

• Provide first-line support to internal users across various business systems

• Manage tickets via Jira, ensuring timely and effective resolution

• Build and configure devices (laptops/desktops/tablets) for new and existing users

• Maintain and upgrade operating systems, software, and hardware

• Administer and support Microsoft 365, Google Workspace, and internal infrastructure

• Maintain accurate IT documentation and asset registers

• Liaise with external vendors for equipment repair and software support

• Occasionally travel to other UK office locations if required

What We're Looking For:

• Hands-on experience supporting Microsoft 365, Windows, and MacOS

• Confident building and maintaining IT hardware

• Strong communication skills with the ability to explain technical issues clearly

• Well-organised, with the ability to manage and prioritise tasks independently

• Excellent problem-solving and customer service skills

Desirable Skills:

• Familiarity with SQL and database support

Why Join Us?
This is a varied and technical role with great learning potential. You'll work across departments, gaining exposure to different systems and helping ensure our technology supports business growth. If successful, there's an opportunity to secure a permanent position.

Interested?
Apply now to take the next step in your IT career.