IT Technician, Carpenter House, Perth - PKC13019

Perth and Kinross Council; Kinross; On-site; GBP 30,000 - 33,000; Full time

Job summary

A local government council in Scotland is seeking an IT Technician to provide first/second line technical support and assist in IT projects. Candidates should possess a HNC in a relevant field or equivalent experience, alongside strong communication and teamwork abilities. This fixed-term role offers a competitive salary and the opportunity to make a meaningful difference in the community.

Benefits

Generous annual leave package

Eligibility to join pension scheme

Flexible working policies

Access to a range of benefits

Qualifications

• Educated to HNC level in an appropriate discipline or experience in relevant ICT environment.
• Experience working collaboratively in a team environment.
• Ability to communicate clearly with users of varying technical knowledge.

Responsibilities

• Provide first/second line technical support across the organization.
• Assist with IT project work as required.
• Support IT students and other staff in daily tasks.

Skills

Team collaboration

Ability to work under pressure

Technical communication

Education

HNC in relevant discipline or equivalent experience

Tools

Microsoft Windows 10/11

Microsoft Office365

Active Directory

Job description

Main Purpose of the Role

Working within Perth & Kinross Council is more than a job, it's about being part of something meaningful. It's about being part of an organisation that puts people at the heart of all we do and provides opportunities to make a real difference by enhancing every life we touch.

We currently have the following opportunity:

IT Technician, Perth PKC13019
£30,689 - £32,866 Fixed Term (until 31/03/2027)
Carpenter House, Carpenter Street, Perth PH1 5GB

We are recruiting an IT Technician within the Technical Support on a fixed term basis until 31/03/2027.

The Role

To provide first / second line technical support across Perth & Kinross Council and assist with IT project work in any IT area as required. To deliver effective ICT support through the provision of high-quality IT Helpdesk services and on-site support across all PKC sites, during school / business hours, and early mornings / evenings / weekends where required. To provide support and guidance to IT Students / other IT staff in their day-to-day tasks. The role encompasses a range of duties, including:

• Work in a team assisting in the installation, configuration, maintenance and support of ICT equipment, peripherals, and standard software.
• Provide first line support to log / prioritise / resolve incoming user queries and faults via an IT Helpdesk
• Assist in the maintenance of the Council's ICT asset register. System data input
• Provide written and oral progress reports when requested.
• Undertake other duties allocated as and when required.

Skills & Experience Required

Candidates must be educated to HNC level in an appropriate discipline or have experience in a relevant professional ICT environment.

You will be able to demonstrate:

• Experience of working collaboratively in a team environment; building working relationships with others
• Ability to work well under pressure, multi-task and take personal responsibility for prioritising your own workload.
• Experience of dealing effectively with generally similar enquires and requests by providing technical/specialist advice and information which may require investigation, research and explanation.
• Ability to communicate clearly with users who have a wide range of technical knowledge.

You must have a sound technical understanding of:

• Microsoft Windows 10/11 operating systems and PCs in an enterprise environment
• Enterprise printing solutions
• Office365

Prior experience of the following would be an advantage:

• Supporting Android smartphones
• Supporting Audio-visual equipment
• Supporting iPads in an educational environment
• Using Active Directory & Microsoft Management Console (MMC)
• Using Microsoft System Centre Configuration Manager (SCCM)
• Using Service Desk software such as Ivanti Service Desk
• Using automated call distribution (ACD) systems

Experience of working within a Council/School environment would also be an advantage.

You must have a valid UK driving licence as this post requires you to travel to a variety of locations across Perth and Kinross.

Working at Perth & Kinross Council

Our values and behaviours influence our work and support us in the delivery of our key priorities. In your application, and should you be invited to interview, you will be asked to describe situations that support the criteria required in the role and which also demonstrate our values and behaviours.

Find out more about Perth & Kinross Council and you could soon be joining our team!

Here's what we can offer you:

• A generous annual leave package
• 6 days public holiday and an additional discretionary day
• Eligibility to join our pension scheme
• Family friendly and positive work/life balance policies such as Flexible Working, Maternity, Paternity & Adoption leave, time off for volunteering and our Wellbeing Framework
• Flexi time
• Access to a range of benefits

We recognise there can be benefits to flexible working and where individual jobs allow, we seek to support this. You are encouraged to discuss potential options with the recruiting manager, if this is of interest to you. A healthy work life balance is important to us and we provide supportive management and, where possible, flexible working arrangements to help you achieve that balance. You will have access to training and support for continued professional development.

Next Steps

We would love to hear from you and would encourage you to get in touch with Kevin Brown via the following email [e-mail] to find out more.

Click APPLY NOW

External candidates are required to provide contact details for 2 references, including email addresses. One of these must be your current or most recent employer.

We welcome applications from everyone and as a Disability Confident employer, we guarantee to interview applicants who declare a disability and meet the essential requirements of the post. Please contact the the hiring manager above or the Recruitment Team on [phone] or [e-mail] to discuss any reasonable adjustments. Appointments are based on evidence supplied during the selection process.

Diversity is important to us and although some of our jobs may be perceived to be traditionally gender specific, we welcome applications from everyone and would encourage you to apply if you meet the job requirements. That includes welcoming applications from former armed forces personnel/reservists. Many of the skills picked up during your military career could be transferred directly into a role with local government.

Working with children and/or protected adults is regarded as a regulated role and under the Disclosure (Scotland) Act 2020 you will be required to join the PVG Scheme or undergo a PVG Scheme update check.

If you have lived overseas for a period of 12 months or more (continuous or total) within the last 10 years, an Overseas Criminal Record Check will be required. You will be required to provide this check.

A confirmed offer of employment and commencement in the post will be subject to the outcome of the above mentioned mandatory pre-employment checks (including references) and will also include eligibility to work in the UK, qualifications and fitness to undertake the post.