It Technician Apprentice (Term Time Only)

Creative Education Trust; West Midlands Combined Authority; On-site; GBP 20,000 - 25,000; Full time

Job summary

Creative Education Trust offers an Azure Cloud Support Specialist apprenticeship, allowing participants to gain valuable technical skills in cloud technologies. This role involves providing essential technical support to schools, maintaining IT hardware, and working closely with a professional IT team. You'll earn industry certifications while developing a career in technology.

Qualifications

• Ability to provide high-quality technical support.
• Familiarity with on-premise and cloud technologies.
• Willingness to assist in software testing and installation.

Responsibilities

• Provide high-quality technical support and advice to the school.
• Prepare and support IT hardware including desktops and Chromebooks.
• Document fixes and assist in incident investigations.

Skills

Technical support

Hardware maintenance

Documentation

Incident investigation

IT induction

Education

Azure Fundamentals Qualification

Microsoft 365 Fundamentals Qualification

Tools

Microsoft Azure

Microsoft 365

Windows 10

Linux

PowerShell

AWS

Job description

Creative Education Trust offers the opportunity to work in some of the fastest improving schools in the UK. At whatever stage you join us, we provide abundant means to develop your career within a growing network of schools united by a compelling vision for creative education.

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Responsibilities

• Provide high-quality technical support and advice to the school.
• Prepare devices for use, including desktops, laptops, Chromebooks, and iPads.
• Help maintain and support the IT hardware estate, including educational technology (classroom desktops, laptops, AV) and non-educational technology (CCTV, VOIP phones, access control).
• Document fixes and workarounds to common problems for sharing across the wider IT support network.
• Participate in incident investigation, including retrieving and securely sharing CCTV footage.
• Assist in testing and installing new software under the guidance of the Senior IT Technician.
• Ensure new starters receive proximity ID Badges, are enrolled on access control systems, and receive IT induction covering acceptable usage policy, mandatory training, and basic equipment use.

Why choose our Azure Cloud Support Specialist apprenticeship?

The Microsoft Azure Cloud Support Specialist Level 3 programme, developed in partnership with Microsoft, aims to build Azure cloud capabilities within your organisation.

This apprenticeship supports Microsoft's Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and connect 300,000 to tech jobs.

The programme enables apprentices to:

• Learn about on-premise and cloud-enabled technologies and services
• Gain technical knowledge relevant to employers and the market
• Earn an Azure Fundamentals Qualification and a Microsoft 365 Fundamentals qualification
• Get introduced to Windows, Linux, and PowerShell

Tools and technologies covered include Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, and PowerShell.

Term time only. Days and shifts to be confirmed.