IT Technician Apprentice - Leeds (Wellington)

Getting In Limited; Leeds; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in higher education is seeking an IT Technician Apprentice to join their dynamic team in Leeds. This role offers a unique opportunity to gain hands-on experience in IT support while working with a diverse community of students and staff. You'll be responsible for troubleshooting IT issues, setting up equipment, and providing technical support, all while following best practices for security and privacy. This apprenticeship is designed to equip you with the necessary skills and knowledge, making it an ideal stepping stone for a successful career in IT. If you're passionate about technology and eager to learn, this position is perfect for you.

Qualifications

• Strong IT skills with attention to detail and organizational abilities.
• Customer care and problem-solving skills are essential for this role.

Responsibilities

• Provide IT support and troubleshoot issues for students and staff.
• Assist in setting up and configuring computer equipment and software.
• Maintain records of loan equipment and repairs.

Skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Administrative skills

Analytical skills

Initiative

Education

Level 3 Information Communications Technician

Job description

What do you want to search? Keyword Apprenticeship Type Location

IT Technician Apprentice - Leeds (Wellington)

Apply From: 02/04/2025

Learning Provider

Delivered by METAGEDU APPRENTICESHIPS LTD

Employer

GLOBAL BANKING SCHOOL LTD

Vacancy Description

• Raise, respond, and complete allocated IT tickets raised within the Service Management system which can include:
• Providing one to one assistance to both students and staff in the use of computer hardware and software both provided by GBS and the students including submission of work.
• Providing technical support in moving and setting up of Audio Visual and IT equipment as required.
• Set up and configuration of PC/laptop equipment with required operating systems installing software and drivers where necessary.
• Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalate to other technical resources as appropriate.
• Working with team members to troubleshoot both complex and routine computer issues.
• Performing one-on-one computer training on technology when necessary with both students and staff.
• Providing support with password reset issues for both students and staff.
• Follow best practice guidelines in ensuring security and privacy of networks and computer systems.
• Ensure the maintaining of records/logs of loan equipment, repairs and fixes and maintenance schedules.
• Provide orientation and guidance to users on how to operate new software and computer equipment.
• Providing general administration support such as: printing, filing, processing and collating information as required by the IT department.
• Providing support to both students and staff and being the first point of contact for error reporting, raising tickets as required.

Key Details

Vacancy Title

IT Technician Apprentice - Leeds (Wellington)

Employer Description

Global Banking School (GBS) is a dynamic and fast growing Higher Education provider with campuses across the UK. We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities. Applying evidence-based research and corporate case studies to classroom learning, we provide higher education that has real impact and real world relevance.

Vacancy Location

1 Wellington Place Leeds LS1 4AP

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000312806

Key Dates

Apply From

02/04/2025

Closing Date For Applications

2025-04-28 23:59:59

Interview Begin From

Possible Start Date

2025-04-29 00:00:00

Training

Training to be Provided

Information communications technician (Level 3).

Learning Provider

METAGEDU APPRENTICESHIPS LTD

Skills Required

IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Initiative

Apply Now