IT Technician Apprentice - Canary Wharf

Getting In Limited; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a motivated IT Technician Apprentice to join their dynamic team in Canary Wharf. This exciting role involves providing essential technical support to students and staff, troubleshooting various IT issues, and ensuring the smooth operation of computer systems. You'll gain hands-on experience in a vibrant educational environment while developing your IT skills. With a commitment to fostering real-world relevance in learning, this opportunity offers a pathway to a rewarding career in technology. If you're ready to make a difference and learn in a supportive setting, this apprenticeship is the perfect fit for you.

Qualifications

• Strong IT skills with a focus on problem-solving and customer care.
• Ability to maintain detailed records and logs for IT equipment.

Responsibilities

• Provide technical support and assistance to students and staff.
• Troubleshoot and resolve IT issues while maintaining security protocols.

Skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Administrative skills

Analytical skills

Initiative

Education

Level 3 Information Communications Technician

Job description

Apply to: IT Technician Apprentice - Canary Wharf

Vacancy Description

Raise, respond, and complete allocated IT tickets raised within the Service Management system which can include:

• Providing one to one assistance to both students and staff in the use of computer hardware and software both provided by GBS and the students including submission of work.
• Providing technical support in moving and setting up of Audio Visual and IT equipment as required.
• Set up and configuration of PC/laptop equipment with required operating systems installing software and drivers where necessary.
• Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalate to other technical resources as appropriate.
• Working with team members to troubleshoot both complex and routine computer issues.
• Performing one-on-one computer training on technology when necessary with both students and staff.
• Providing support with password reset issues for both students and staff.
• Follow best practice guidelines in ensuring security and privacy of networks and computer systems.
• Ensure the maintaining of records/logs of loan equipment, repairs and fixes and maintenance schedules.
• Provide orientation and guidance to users on how to operate new software and computer equipment.
• Providing general administration support such as: printing, filing, processing and collating information as required by the IT department.
• Providing support to both students and staff and being the first point of contact for error reporting, raising tickets as required.

Key Details

Vacancy Title: IT Technician Apprentice - Canary Wharf

Employer Description: Global Banking School (GBS) is a dynamic and fast growing Higher Education provider with campuses across the UK. We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities. Applying evidence-based research and corporate case studies to classroom learning, we provide higher education that has real impact and real world relevance.

Vacancy Location: 5th Floor, Import Building Republic, 2 Clove Crescent London E14 2BE

Wage Frequency: Custom

Number of Vacancies: 1

Vacancy Reference Number: 1000312819

Key Dates:

Apply From: 02/04/2025

Closing Date For Applications: 2025-04-28 23:59:59

Interview Begin From:

Possible Start Date: 2025-04-29 00:00:00

Training

Training to be Provided: Information communications technician (Level 3)

Learning Provider

METAGEDU APPRENTICESHIPS LTD

Skills Required

IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Initiative