IT Technician Apprentice - Bow Rd

Getting In Limited; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dynamic and fast-growing higher education provider as an IT Technician Apprentice. In this engaging role, you'll provide essential support to students and staff, helping them navigate computer hardware and software challenges. You'll troubleshoot issues, assist with IT equipment setup, and ensure the security and privacy of systems. This is a fantastic opportunity to develop your IT skills in a vibrant environment that values learning and community impact. If you're passionate about technology and eager to make a difference, this apprenticeship offers a rewarding path to a successful career in IT.

Qualifications

• Strong IT skills with attention to detail and excellent customer care.
• Ability to troubleshoot and solve problems effectively.

Responsibilities

• Provide technical support and assistance to students and staff.
• Raise, respond, and complete IT tickets within the Service Management system.

Skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Administrative skills

Analytical skills

Initiative

Education

Level 3 Information Communications Technician

Job description

Apply to: IT Technician Apprentice - Bow Rd

Learning Provider

Delivered by METAGEDU APPRENTICESHIPS LTD

Employer

GLOBAL BANKING SCHOOL LTD

Vacancy Description

Raise, respond, and complete allocated IT tickets raised within the Service Management system which can include:

• Providing one to one assistance to both students and staff in the use of computer hardware and software both provided by GBS and the students including submission of work.
• Providing technical support in moving and setting up of Audio Visual and IT equipment as required.
• Set up and configuration of PC/laptop equipment with required operating systems installing software and drivers where necessary.
• Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalate to other technical resources as appropriate.
• Working with team members to troubleshoot both complex and routine computer issues.
• Performing one-on-one computer training on technology when necessary with both students and staff.
• Providing support with password reset issues for both students and staff.
• Follow best practice guidelines in ensuring security and privacy of networks and computer systems.
• Ensure the maintaining of records/logs of loan equipment, repairs and fixes and maintenance schedules.
• Provide orientation and guidance to users on how to operate new software and computer equipment.
• Providing general administration support such as: printing, filing, processing and collating information as required by the IT department.
• Providing support to both students and staff and being the first point of contact for error reporting, raising tickets as required.

Key Details

Vacancy Title

IT Technician Apprentice - Bow Rd

Employer Description

Global Banking School (GBS) is a dynamic and fast growing Higher Education provider with campuses across the UK. We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities. Applying evidence-based research and corporate case studies to classroom learning, we provide higher education that has real impact and real world relevance.

Vacancy Location

Global Banking School Ltd, 153-159 Bow Road London E3 2SE

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000312812

Key Dates

Apply From

02/04/2025

Closing Date For Applications

2025-04-28 23:59:59

Interview Begin From

Possible Start Date

2025-04-29 00:00:00

Training

Training to be Provided

• Information Communications Technician (Level 3)

Skills Required

IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Initiative