IT Technician Apprentice

TES FE News; London; On-site; GBP 25,000 - 26,000; Full time

Job summary

An educational institution in London is seeking an IT Support Technician Apprentice to provide technical support to staff and students. The role includes troubleshooting for hardware/software, managing service desk operations, and assisting with ICT infrastructure. Candidates should have five GCSEs including English and Maths, along with a keen interest in technology. This apprenticeship has a duration of 17 months with training included.

Qualifications

• Basic knowledge of a science/IT subject is advantageous.
• Ability to prioritize and document tasks accurately.

Responsibilities

• Provide 1st line support for hardware/software.
• Manage service desk tickets and resolve issues.
• Assist with network troubleshooting and backup tests.

Skills

Interest in technology and problem solving

Friendly, patient manner

Ability to communicate with end users

Hands on familiarity with Windows 10/11

Basic PowerShell, Bash or Python knowledge

Ability to suggest practical improvements

Education

Five GCSEs (Grades 4-9) including English and Maths

Tools

Microsoft 365

Google Workspace

Job description

Job Overview

IT Support Technician Apprentice – Lilian Baylis Technology School – London, SE11 5QY - £25,302p/a – 39hrs/w

Job Purpose

Provide responsive 1st line technical support to staff and students, ensuring the smooth operation, security and continuous improvement of LilianBaylisTechnologySchool’s ICT infrastructure.

Apprenticeship Overview

Expected duration: 17 months

Apprenticeship level: Advanced (Level 3)

Programme: Information Communications Technician

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communications Technician standard.

The Training Covers The Following Core Occupational Duties

https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2

Key Responsibilities

• Service desk & incident management – log, categorise and resolve tickets on our ITIL based service desk, escalating complex issues where necessary.
• 1st line hardware/software support for Windows, ChromeOS and iPad devices, plus interactive panels, sound systems, school MIS system, and projectors.
• Print management - support operation of all printers within the school including replacing toners, clearing jams, adding credit to user accounts and work with printer repair support contractors.
• Support the schools Chromebook deployment, assisting in and completing repairs and maintaining accurate records of their assignment within Google admin centre.
• Network & connectivity – assist with wired/wireless troubleshooting, patching, backups and disaster recovery tests.
• Account administration – create/maintain user accounts, permissions and security groups in Active Directory, MicrosoftEntraID, GoogleWorkspace and our MDM platform.
• Endpoint management – use RM/MECM/Meraki/Google Admin to deploy images, updates and policies.
• Classroom support – set up AV or specialist kit and provide just in time help during lessons or events.
• Asset & licence management – update the ICT inventory and assist with annual audits.
• To comply with all requirements for the recycling of toner cartridges and other IT / AV related materials (ensuring School maintains regulation with WEEE regulations).
• Policy compliance – follow all school policies, including Health and Safety, GDPR and Safeguarding.
• Professional development – actively engage with apprenticeship coursework, assigned training and in house CPD, sharing new knowledge with the team.
• To undertake any other tasks which may be required by the Senior IT technician and IT Manager
• To attend meetings, delivery training and offer guidance on technical issues to staff
  
  

Essential Skills, Characteristics And Experience

• Five GCSEs (Grades4-9) including English, Maths and a science/IT subject, or equivalent experience
• Evident interest in technology and problem solving
• Friendly, patient manner and proven ability to communicate with end users of varied technical ability
• Able to prioritise and document tasks accurately in a busy service desk environment
• Willingness to work flexibly, occasionally outside core hours, and to learn new systems quickly
• Commitment to upholding school safeguarding and data protection policies
• Hands on familiarity with Windows10/11, WindowsServer, iOS or ChromeOS
• Experience with Microsoft365, GoogleWorkspace or other SaaS platforms
• Basic PowerShell, Bash or Python to automate routine or repetitive tasks
• Ability to suggest practical improvements to ICT services
  
  

GDPR/Data Protection

To carry out duties of the post in accordance with the GDPR/Data Protection Act, the Computer Misuse Act, The Health & Safety at work Act and other relevant legislation such as ‘Freedom of Information Act’, as well as Council policies, procedures, standing orders and financial regulations.

Equal Opportunities

To take responsibility, appropriate to the post for tackling racism and promoting good race, ethnic and community relations. To ensure that Council’s values in respect of equality and diversity are fully expressed in the delivery of the service.

Health & Safety

To carry out all duties with full regard to the employee’s legal obligations to maintain their own health and safety at work, to be aware of the impact of activities on the health and safety of others and to comply with any Department and local health and safety procedures or instructions.

Safeguarding

The Local Authority is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

Requirements

It is a requirement to have five GCSE 9-4 grades or equivalent (including English and Maths) to apply for this type of apprenticeship. If you do not have these grades but have completed numeracy and literacy Key Skills/Functional Skills at level two you may also apply for these apprenticeships.

Eligibility

You must meet the following eligibility criteria to apply for the role:

• Have been a UK/EEA resident for the last 3 years
• Hold valid residency status
• Have the right to work in the UK