IT Technician 11-16

Protocol Education Ltd; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading education staffing agency is seeking a full-time ICT Technician for a secondary school in Birmingham. The role involves providing IT support, troubleshooting issues, and maintaining hardware. Ideal candidates will have previous IT support experience, be able to communicate effectively, and work well under pressure. Salary is £95–£115 per day depending on experience.

Benefits

Weekly PAYE pay with no hidden fees

Support from a friendly school team

Opportunities for technical skill development

Long-term or permanent potential

Qualifications

• Previous experience in an IT support or technician role.
• Confident troubleshooting hardware, software, and network issues.
• Current DBS on the Update Service or willing to apply.

Responsibilities

• Provide first-line IT support to staff and pupils.
• Maintain school hardware (PCs, laptops, printers).
• Troubleshoot network, WiFi, and software issues.
• Set up and maintain classroom devices and AV equipment.
• Assist with user access and safeguarding filters.

Skills

IT support experience

Troubleshooting skills

Clear communication

Ability to work under pressure

Job description

ICT Technician – Secondary School

Location: Birmingham
Start date: September 2025
Contract: Full-time | Term Time Only
Salary: £95–£115 per day (depending on experience) PAYE

Good with tech? Calm under pressure? Help keep the school’s IT running smoothly where it really matters.
We’re supporting a secondary school looking for a reliable, solution-focused ICT Technician to join their team. You’ll play a key role in keeping systems running, solving day-to-day issues, and supporting staff and students with all things tech.

About the Role

As an ICT Technician, your day will involve:

• Providing first-line IT support to staff and pupils
• Maintaining school hardware (PCs, laptops, printers, interactive boards, etc.)
• Troubleshooting network, WiFi, and software issues
• Setting up and maintaining classroom devices and AV equipment
• Assisting with user access, accounts, and safeguarding filters
• Supporting the wider IT team in managing the school’s digital infrastructure

About You

We’re looking for someone who:

• Has previous experience in an IT support or technician role
• Is confident troubleshooting hardware, software, and network issues
• Can communicate clearly with both tech-savvy staff and complete beginners
• Works well under pressure and is happy to move between classrooms as needed
• Holds a current DBS on the Update Service or is happy to apply

What You’ll Get

• A varied and active role where every day is different
• Support from a friendly school team and your Protocol consultant
• Weekly PAYE pay no umbrella deductions or hidden fees
• Opportunities to develop your technical skills in a school setting
• Long-term or permanent potential for the right candidate

All applicants will require the appropriate qualifications and training for this role. Please see the FAQs on the Protocol Education website for further details.

All pay rates quoted will be inclusive of 12.07% statutory holiday pay. This advert is for a temporary position. In some cases, the option to make this role permanent may become available at a later date.

Protocol Education is committed to safeguarding and promoting the welfare of children. We undertake safeguarding checks on all workers in accordance with the DfE statutory guidance ‘Keeping Children Safe in Education’, this may also include an online search as part of our due diligence on shortlisted applicants.
We offer FREE online safeguarding and Prevent Duty training to all our workers. All candidates must undertake or have undertaken a valid enhanced Disclosure and Barring Service (DBS) check and subscribe to the DBS Update Service.

Full assistance provided. For details of our privacy policy, please see visit the Protocol Education website.