IT Technician

Commercial; Winscombe; On-site; GBP 22,000 - 28,000; Full time

Job summary

An innovative IT service provider in Winscombe is seeking an enthusiastic IT Technician to support the school's digital infrastructure. You will provide daily IT support for teachers and students, assist in maintaining ICT systems, and work on infrastructure projects. The ideal candidate has experience in an educational environment and strong troubleshooting skills. This role offers a competitive salary, training opportunities, and various employee benefits.

Benefits

Salary up to £28,000

25 days holiday plus bank holidays

Enhanced family leave

Life assurance (4x salary)

Health & wellbeing support

Volunteering days

Onsite parking

Training opportunities

Qualifications

• Experience supporting IT infrastructure, especially end-user devices in an educational setting.
• Ability to communicate effectively with diverse audiences.
• Experience in a structured IT support/helpdesk environment.

Responsibilities

• Provide daily support for the school’s ICT resources.
• Assist the Network Manager with projects and infrastructure issues.
• Deploy end-user hardware and manage associated software.

Skills

Logical problem-solving skills

Excellent communication

Stakeholder management

Strong troubleshooting skills

Strong time management skills

Tools

VMware

Microsoft Office 365

Active Directory

Networking technologies

Job description

We're looking for an enthusiastic IT Technician to join our forward-thinking team and support our school's digital infrastructure. In this hands-on role, you will provide 1st line and overlay IT support to teachers, students, support staff, and visitors, ensuring effective use of technology daily.

You will work closely with the Network Manager to maintain ICT systems, support infrastructure projects, and contribute to teaching and learning through reliable tech support.

This is an exciting opportunity to apply your skills in an educational setting and develop experience across various technologies and services.

Your Responsibilities as an IT Technician

• Provide daily support for the school’s ICT resources to meet staff and student needs.
• Assist the Network Manager with projects and infrastructure issues.
• Support core infrastructure, services, and data within SLA parameters, including fault diagnosis, resolution, and escalation.
• Deploy end-user hardware such as desktops, laptops, tablets, printers, and AV equipment, and manage associated software.
• Support school events and activities, ensuring IT and AV are available when needed.

About You

• Logical problem-solving skills, excellent communication, stakeholder management, and accuracy in administration tasks.
• Experience supporting IT infrastructure, especially end-user devices in an educational environment.
• Strong troubleshooting and diagnostic skills.
• Knowledge of or willingness to learn Microsoft Windows, VMware, desktop applications, and related hardware.
• Experience in a structured IT support/helpdesk environment.
• Ability to communicate effectively with diverse audiences, including SLT, teachers, support staff, and students.
• Strong time management skills to handle multiple work streams.

Key Technologies

• Windows 10, Windows Server 2012R2, 2016 & 2019
• Client hardware (desktops, laptops, tablets, servers)
• VMware vSphere/vCenter
• Microsoft Office 365 and desktop suite
• Active Directory, Group Policy
• Networking (DHCP, DNS, TCP/IP, VLANs, switching, firewall, wireless, WAN)
• Veeam backup technologies
• Mobile device management (Apple, Chromebook)
• Audio & Visual equipment, interactive screens, projectors
• Anti-virus technologies

Beneficial Experience

• VMware Site Recovery Manager
• SAN Technologies
• Web & email security, child safeguarding
• Educational MIS systems (e.g., SIMS, Schoolbase)
• Azure, Intune, Autopilot (End Point Manager)

About Us

We’re a purpose-driven, people-first organization aiming for a £100m+ annual turnover. We value our culture, innovative spirit, and our people. Our services include Managed IT, Smart Technologies, Digital Workspace, and more.

Join us in our new, state-of-the-art office designed to foster creativity, collaboration, and wellbeing.

Our Benefits

• Salary up to £28,000
• 25 days holiday plus bank holidays, increasing with service
• Enhanced family leave
• Life assurance (4x salary)
• Health & wellbeing support, Employee Assistance Programme
• Free mortgage advice
• Volunteering days, onsite parking, free refreshments, community platform, Learning Days, cycle-to-work schemes, flexible working, and more

Training and Development

We invest in our staff, with many promoted from within. We support your career growth through various training opportunities.