IT Technician

Hunter Selection; Weston-super-Mare; On-site; GBP 25,000 - 35,000; Full time

Job summary

A recruitment agency is seeking an IT Technician in Weston-super-Mare to provide support for internal users on IT issues, including Windows and Office365 environments. Responsibilities include acting as the first point of contact for IT queries and assisting users both remotely and face to face. Ideal candidates will have strong communication skills and a good understanding of Active Directory. This position offers career progression and a pension.

Benefits

24 days + bank holiday

Career progression

Pension

Qualifications

• Good working knowledge of Windows operating systems (10/11).
• Experience with Office365 applications and environment.
• Understanding of Active Directory and Windows Server.
• Basic networking skills (TCP/IP, DNS, DHCP).
• Excellent communication skills both written and verbal.

Responsibilities

• Acting as the first point of contact for all IT Support queries.
• Assisting users remotely or face to face, offering deskside support when needed.
• Working closely with Senior technician to ensure tickets are escalated and resolved.
• Researching and documenting solutions to problems on the knowledge base.

Skills

Windows operating systems (10/11)

Office365 applications

Active Directory

Basic networking (TCP/IP, DNS, DHCP)

Communication skills

Job description

Overview

We have an excellent opportunity for an IT Technician to join an organisation based in Weston super mare. This role will involve assisting internal users on their IT issues, ranging across their Microsoft and Application suite. You\'ll be assisting users via the telephone, emails and tickets, ensuring you are working to agreed SLAs.

Benefits

• 24 days + bank holiday
• Career progression
• Pension

Key Responsibilities

• Acting as the first point of contact for all IT Support queries
• Assisting users remotely or face to face, offering deskside support when needed.
• Working closely with Senior technician ensuring tickets are escalated and resolved where needed.
• Researching and documenting solutions to problems on the companies knowledge base.

Required Skills & Experience

• Good working knowledge of Windows operating systems (10/11)
• Experience with Office365 applications and environment
• Understanding of Active Directory and Windows Server
• Basic networking skills (TCP/IP, DNS and DHCP)
• Excellent communication skills both written and verbal

If you are interested in this position please click \"apply\".

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.