IT Technician

Fortune Brands Innovations; Westerham; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading company as an IT Technician and support users across EMEAA operations. You will be integral to maintaining IT infrastructure and troubleshooting issues. Bring your technical skills and solutions-focused mindset to ensure seamless operations in a dynamic work environment, with numerous growth opportunities.

Benefits

33 days holiday inclusive of Bank Holidays

Annual Incentive Plan Bonus Structure

Health & Wellbeing Programme

Flexible Working Model

Employee Assistance Programme

Free Parking

Qualifications

• Two or more years of relevant education ideally in Computer Science.
• Two or more years of experience in a similar IT support role.

Responsibilities

• Manage and triage helpdesk queries.
• Support infrastructure and systems across EMEAA operations.
• Document all work processes.

Skills

Problem Solving

Communication

Multitasking

Attention to Detail

Education

Degree in Computer Science

Job description

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Join Us as an IT Technician - Be Part of a Connected Future

At Fortune Brands Innovations, we’re proud to house a dynamic portfolio of premium kitchen and bathroom brands, including Aqualisa, a market leader in digital showering technology. With a growing footprint across the UK and a new state-of-the-art site at i54 Wolverhampton, we’re creating opportunities across all functions—starting with our expanding IT Team.

We are currently looking for a technically skilled and solutions-driven IT Technician to join our team and support both local and remote users across our EMEAA operations.

About the Role
As an IT Technician, you’ll support all aspects of IT infrastructure—from frontline user helpdesk to broader network operations. You’ll be a critical part of our team, troubleshooting and implementing solutions to ensure seamless day-to-day IT operations across our organisation.

What You'll Be Doing:

• Manage and triage helpdesk queries, escalating or delegating as needed to the appropriate team member
• Support infrastructure, networks, and systems across EMEAA operations
• Build and maintain IT assets in line with internal standards
• Document all work processes and keep existing records up to date
• Participate in requirements gathering and design sessions for infrastructure or software projects
• Install, configure, and maintain hardware, operating systems, and software
• Troubleshoot connectivity, performance, and user issues
• Provide education and guidance to users on new systems and technologies

What You'll Bring to the Role

• Experience with Microsoft Server (install, AD, remote admin, configuration, security)
• Basic knowledge of networking and switch configuration
• Experience with Windows 10/11 and the Microsoft 365 suite (including Teams)
• Understanding of VLANs, firewalls, VCenter, backup systems, antivirus, print servers, and VoIP systems
• Excellent problem-solving skills and a proactive, solutions-focused mindset
• Ability to multitask and remain calm under pressure
• Two or more years of relevant education (ideally in Computer Science)
• Two or more years of experience in a similar IT support role
• Strong communication and interpersonal skills to support users at all levels

What Your Colleagues Say About You:

• Resourceful and always focused on solutions
• Communicates with clarity and confidence
• Highly organised and methodical
• Detail-oriented and dependable
• Passionate about innovation and excellence

Our Values:

• Cultivates Innovation – Stay curious and explore new ideas
• Active Learner – Always seek opportunities to grow
• Collaborates – Share skills and knowledge to make an impact
• Plans and Aligns – Make your work meaningful and goal-driven

Why Work With Us?

At Fortune Brands, we work together, think big, and learn fast. You’ll be empowered to make decisions, lead with creativity, and shape experiences that leave a lasting impression on our clients. Our values go beyond buzzwords—they guide everything we do.

The Benefits:
• 33 days holiday (inclusive of Bank Holidays)
• Annual Incentive Plan Bonus Structure
• Health & Wellbeing Programme + Health Cash Plan
• Life Assurance & Pension Plan
• Flexible Working Model
• Employee Assistance Programme
• High Street Reward Scheme
• Eye Care Support for Frequent Screen Users
• Refer a Friend Programme
• Free Parking
• Employee Recognition Programme

Our Hiring Process:
• You’ll be contacted by our resourcing team for an initial conversation.
• You’ll be invited to our site for an engaging 1 or 2-stage interview process.
• We’ll give you full clarity on what to expect—so you can truly shine.
• If successful, we’ll confirm your start date and welcome you to your House of Rohl journey.
• If you haven’t heard from us within 4 weeks, please consider your application unsuccessful.