IT Technician

TN United Kingdom; Washington; On-site; GBP 25,000 - 45,000; Full time

Job description

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Recognised as one of the fastest growing Companies in the UK, it's a really exciting time to be joining END. If you're positive, passionate and dedicated and want to be part of our future success this could be the role for you.

Over the last 20 years, END. has evolved into a technology led retailer that provides luxury and contemporary apparel and exclusive sneaker drops to a global audience. One of the most influential, forward-thinking and inspirational fashion companies in the world, we have fresh products hitting our website daily and our service never stops.

END. prides itself on delivering a first-class customer experience, which has underpinned our success. With over 2 million customers we deliver to over 80 countries around the world and our online business is complemented by our industry leading retail stores in Newcastle, Glasgow, Manchester and London.

We currently have an exciting opportunity in our IT Operations department for an IT Technician. In this role you will provide 1st, 2nd and 3rd line support across all of END. Clothing IT Services, fulfil standard Service Requests through the provision of hardware, software and system access and undertake IT related project work to achieve desired business outcomes.

What you'll be doing:

Key responsibilities:

1. Receive, record and investigate IT incidents
2. Manage Service Requests such as New Starter requests, replacement hardware etc.
3. Provision of 1st, 2nd and in some cases 3rd line support
4. Perform daily checks to ensure IT Services are running smoothly
5. Manage and maintain On-premise and Cloud infrastructure including:
   • Virtual hosts and machines
   • SAN/NAS
   • Backups
   • UPS
   • Active Directory
   • DHCP
   • DNS
   • SaaS platforms
6. Manage and maintain all network systems including:
   • Switches
   • Security appliances
   • Telephony system
7. Provide end user training on new and existing systems
8. Liaising with 3rd Party Support vendors for quotations and support issues

What you'll be able to demonstrate:

Skills and experience:

1. Strong time-management, organisational and communicative skills, with the ability to multi-task in a fast-paced, deadline-oriented environment.
2. Experience of troubleshooting IT hardware and software.
3. Excellent written and verbal communication skills.
4. Awareness of and proficiency with Active Directory, WSUS, O365, Microsoft Server and desktop technologies.
5. Experience with SAN solutions.
6. Experience of backup technologies such as VEAM.
7. Previous experience in corporate Network Infrastructure, including Cisco/Meraki technologies.
8. Hands-on experience with an ERP system would be an advantage along with an understanding of SQL.
9. Awareness of Warehouse operations.

What we can offer you:

1. 28 days holiday (including bank holidays)
2. Birthday day off
3. Company pension scheme
4. Access to Employee Assistance Programme
5. Opportunities for professional development and career progression
6. Free Onsite parking

Our core values underpin everything we do as a business. We always put our customers first, are passionate and dedicated and strive for excellence. To achieve this, we are positive and collaborative and keep it simple.

If you have what it takes to be part of our future success, we want to hear from you.

Please note - for the successful candidate, any employment is conditional on you having the right to work in the UK in the role in which you are employed.

Type of employment: Permanent, full-time