IT Technician

London Teaching Pool, Ltd; United Kingdom; On-site; GBP 34,000 - 36,000; Full time

Job summary

A reputable educational organization in the UK is seeking an experienced Senior IT Technician to support and develop their IT infrastructure. This full-time role involves delivering multi-site support, managing cloud environments, and leading IT projects. Candidates should have extensive experience in IT support, strong troubleshooting skills, and relevant certifications. The position offers a competitive salary and a collaborative work environment.

Benefits

Professional training and certification support

Collaborative work environment

Involvement in meaningful projects

Qualifications

• Extensive experience in a senior IT support role.
• Strong knowledge of Windows and Mac operating systems.
• Proficient in networking and cloud services.

Responsibilities

• Deliver 2nd and 3rd line support across multi-site.
• Maintain and troubleshoot networks, servers, and software systems.
• Lead IT projects including upgrades and migrations.

Skills

Troubleshooting

Networking

Communication

Organizational skills

Education

CompTIA or similar certifications

Degree in IT or related field

Tools

VMware

Hyper-V

Active Directory

Microsoft 365

Azure

AWS

Job description

Full-time, Permanent | £34,000–£36,000 per annum | Waltham Forest

Senior IT Technician

We are seeking an experienced and proactive Senior IT Technician to join our IT team. This is a key role in supporting, maintaining, and developing our IT infrastructure while ensuring outstanding service delivery across the organisation.

Key Responsibilities

• Deliver 2nd and 3rd line support across a multi-site organisation

  
  

• Maintain and troubleshoot networks, servers, hardware, and software systems

  
  

• Manage Active Directory, Microsoft 365, and cloud environments (Azure, AWS)

  
  

• Lead IT projects including upgrades, migrations, and system rollouts

  
  

• Ensure cybersecurity best practices and data protection compliance

  
  

• Monitor system performance and maintain documentation

  
  

• Provide guidance and mentoring to junior technicians

  
  

  Person Specification

  • Extensive experience in a senior IT support role

    
    

  • Strong knowledge of Windows and Mac operating systems

    
    

  • Proficient in networking, firewalls, virtualisation (VMware/Hyper-V), and cloud services

    
    

  • Industry certifications (CompTIA, Cisco, Microsoft) are desirable

    
    

  • Excellent troubleshooting, communication, and organisational skills

    
    

    What We Offer

    • A collaborative, forward-thinking working environment

      
      

    • Involvement in meaningful IT development projects

      
      

    • Ongoing professional training and certification support

      
      

    • Competitive salary and benefits

      
      

      To apply, please send your CV and a short covering letter to