IT Technician

Sodexo; Swinton; On-site; GBP 25,000 - 35,000; Full time

Job summary

Sodexo is seeking a Technical Operations Technician to support various operational systems at HMP Forest Bank. You will be responsible for maintaining equipment, logging incidents, and ensuring system performance. This role offers a meaningful opportunity to contribute to services that improve quality of life, with various employee benefits designed to promote well-being and job satisfaction.

Benefits

Sodexo retirement plan

Discounts to over 1,900 brands

Gym discounts

24/7 employee assistance program

Qualifications

• Previous experience in IT support is advantageous.
• Willingness to work outside normal hours when required.
• Ability to obtain SC clearance and Disclosure Scotland.

Responsibilities

• Complete daily system checks and maintain documentation.
• Log incidents and manage equipment ordering.
• Escort contractors and participate in security audits.

Skills

Knowledge of MS Office 365

Knowledge of Windows 10 & 11

Ability to prioritize tasks

Ability to work independently

Job description

Job Introduction

Job Title: Technical Operations Technician

Location: HMP Forest Bank, Agecroft Road, Salford

Company: Sodexo Justice Services

Purpose of the Job

The Technical Operations Technician supports the SJS & Education networks, including CCTV, alarm, cell call, access control, and phone systems. You will assist customers, log incidents, and work with the Technical Operations team to resolve issues and improve system performance.

Key Responsibilities

• Complete daily system checks and maintain supporting documentation.
• Log incidents and process basic change requests (e.g., user setup).
• Escort third-party contractors and install new equipment.
• Manage the ordering process, including POs, deliveries, and stock control.
• Perform routine maintenance and participate in quarterly security audits.

Requirements

• Strong knowledge of MS Office 365 and Windows 10 & 11.
• Previous experience in IT support or similar role is a plus.
• Ability to prioritize tasks and work independently or as part of a team.
• Able to obtain SC clearance and Disclosure Scotland.
• Willingness to work outside normal hours when required.

Competencies

• Client and customer satisfaction.
• Rigorous management of results.
• Eagerness to learn and adapt to new technologies.
• Ability to drive change and achieve goals.

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.

In addition, we offer 20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, gym discounts to maintain a healthy lifestyle, and a confidential 24/7 employee assistance programme providing independent support to overcome life's obstacles, including emotional support, legal, and financial advice.

For further details regarding our Sodexo benefits, please see the attached document.

Application Call

Ready to be part of something greater? Apply today!

About The Company

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services, and Personal & Home Services.

We are committed to building a workplace for the future, promoting equal opportunities, and celebrating diversity. We are an inclusive workplace where everyone is welcome, authentic, and encouraged to be their best. We recognize that we are on a journey regarding diversity and inclusion and welcome applications from underrepresented backgrounds.

We are a Disability Confident Leader employer, committed to changing attitudes towards disability and ensuring disabled people have the opportunity to fulfill their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum criteria for the job.

Attached Documents

• Sodexo Benefits Reward Guide.pdf
• Tech Ops Technician JD May 2025.docx