IT Technician

Sodexo Group; Salford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in service operations is looking for a Technical Operations Technician to support systems at HMP Forest Bank. The role includes maintaining system performance, managing inventory, and ensuring client satisfaction. Successful candidates will be organized, eager to learn, and able to work independently.

Benefits

Sodexo retirement plan

Discounts to over 1,900 brands

Gym discount

24/7 employee assistance programme

Qualifications

• Strong knowledge of MS Office 365 and Windows 10 & 11.
• Previous experience in IT support or similar role is a plus.
• Ability to prioritize tasks and work independently or as part of a team.

Responsibilities

• Complete daily system checks and maintain supporting documentation.
• Log incidents and process basic change requests.
• Escort third-party contractors and install new equipment.

Skills

MS Office 365

Windows 10

Windows 11

Client satisfaction

Change management

Job description

Job Title: Technical Operations Technician
Location: HMP Forest Bank, Agecroft Road, Salford
Company: Sodexo Justice Services

Purpose of the Job

The Technical Operations Technician supports the SJS & Education networks, including CCTV, alarm, cell call, access control, and phone systems.You will assist customers, log incidents, and work with the Technical Operations team to resolve issues and improve system performance.

Key Responsibilities

Complete daily system checks and maintain supporting documentation.

Log incidents and process basic change requests (e.g., user setup).

Escort third-party contractors and install new equipment.

Manage the ordering process, including POs, deliveries, and stock control.

Perform routine maintenance and participate in quarterly security audits.

Requirements

Strong knowledge of MS Office 365 and Windows 10 & 11.

Previous experience in IT support or similar role is a plus.

Ability to prioritize tasks and work independently or as part of a team.

Able to obtain SC clearance and Disclosure Scotland.

Willingness to work outside normal hours when required.

Client and customer satisfaction.

Rigorous management of results.

Eagerness to learn and adapt to new technologies.

Ability to drive change and achieve goals.

Working with Sodexo is more than a job; it’s a chance to be part of something greater.

You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.

In addition, we offer20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.

For further details regarding our Sodexo benefits please see attached.

Ready to be part of something greater? Apply today!

About The Company

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services .

We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity . We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves . We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds .

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations . We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job .