IT Technician

The University of Salford; Salford; On-site; GBP 34,000 - 38,000; Full time

Benefits offered by this job

32 days annual leave

Flexible working

Excellent pension scheme

Employee discounts via MySalford

Job summary

We are seeking an IT Technician (Grade 6) to support delivery of high‑quality technical services across the University of Salford in Salford, UK. The role involves diagnosing, repairing and maintaining hardware and software to ensure smooth operation of computer systems in teaching, learning and administration.

The position focuses on end‑user support, hardware/software troubleshooting and AV/IT equipment maintenance, working closely with academic and professional staff.

Qualifications

• Strong background in end-user support and IT service delivery.
• Ability to diagnose, repair and maintain hardware and software components.
• Experience with AV/IT equipment maintenance and setup.

Responsibilities

• Delivery of hardware and software services (including audio visual) to the University; face to face, over the phone or remotely
• Perform an initial assessment of incidents using scripts and knowledge base; escalate as needed
• Undertaking IT diagnostics and problem solving; use case management tools
• Resolve IT incidents and fulfill IT service requests following documented processes
• Keep customers informed on progress and set realistic expectations
• Identify and deliver continual service improvement initiatives
• Proactively participate in professional development

Skills

End-user support

Hardware troubleshooting

Software troubleshooting

AV/IT equipment maintenance

Job description

Organization Digital IT, University of Salford

Salford, United Kingdom

Trending

Job Info

• Job Identification 933
• Posting Date 08/14/2026, 03:15 PM
• Apply Before 08/29/2026, 10:59 PM
• Job Schedule Full time
• Contract Type Permanent
• Proposed Interview Dates 23/07/2026
• Salary From £33,951
• Salary To £37,694
• DBS required Yes
• Driving Required No
• Organization Digital IT, University of Salford

Opportunity Overview

We are seeking a proactive and skilled IT Technician (Grade 6) to support the delivery of high-quality technical services across the university.

IT Technicians diagnose, repair, and maintain hardware and software components to ensure the smooth running of computer systems, and their responsibilities include installing and configuring computer hardware and software and being a primary point of contact for IT support.

This hands‑on role is ideal for someone with a strong background in end-user support, hardware/software troubleshooting, and AV/IT equipment maintenance. The successful candidate will work closely with academic and professional staff to ensure smooth operation of IT services in teaching, learning, and administrative environments. If you're a problem‑solver with excellent communication skills and a passion for technology in higher education, we’d love to hear from you.

Please note that this opportunity may close early if a high volume of applications is received before the closing date.

Key Responsibilities

• Delivery of hardware and software services (including audio visual) to the University; face to face, over the phone or remotely
• Perform an initial assessment of all incidents using scripts, knowledge base, taught knowledge, and best practice; this may lead to a first attempt at incident resolution and/ or referral to 2nd and 3rd line support within DIT
• Undertaking IT diagnostics and problem solving and work and using case management tools to store, update and track info on cases
• Resolve IT based incidents and fulfil IT based service requests following documented case management processes and knowledge articles
• Reassure and set customer expectations by tracking cases and keeping the customer informed on progress
• Identifies and delivers continual service improvement initiatives
• Proactively participate in furthering your professional development

About Digital Services

Digital Services (DS) refer to the application of business and technical expertise to enable the creation, management, and optimization of or access to information and business processes. This function is the first point of contact for end user issues and is supported by Digital IT Service Desk, Technical Services and Operations Management.

The Digital IT Service is a 24/7 operation and there may be a requirement to work out of hours, when required to ensure high service availability and completion of planned changes.

What's in it for you?

• Competitive salary - and excellent pension scheme
• An impressive 32 days leave - plus bank holidays, additional time off at Christmas and the opportunity to buy even more!
• Flexible working - we support a culture of flexible and agile working to help you find the right balance
• Professional development - we offer a comprehensive package of training and development opportunities to help you achieve your full potential
• Our community - there's a real sense of belonging here at Salford. We value diversity, in backgrounds and in experiences. Our difference makes us stronger, and together we share a passion for improving students' lives
• The Perks! - MySalford, our online employee portal offers a wide range of lifestyle benefits and discounts

About Us

Join us here in Salford and be part of one of the UK’s fastest growing universities. At Salford, you’ll find a career that works for you, with flexible working, great benefits, generous annual leave and continuous professional development.

All our people are important to us, and we have services dedicated to your mental and physical wellbeing from an Employee Assistance Programme to discounted gym membership. All of this on either our Peel Park campus or our MediaCity campus, at the heart of a world-renowned digital and media hub.

We value diversity — in backgrounds and in experiences. Our difference makes us stronger, and together we share a passion for improving students’ lives. We have a commitment to be Net Zero by 2038 and embed sustainability in all aspects of university life.

And, most importantly, we offer you a rewarding career. A career where everything you do will make a difference – to the students, our local community and the world around you.

At the University of Salford you’ll join a place to be inspired, connect and thrive. Find out more about a career that works for you at www.salford.ac.uk/jobs.

Job Description

Join us here in Salford and be part of one of the UK’s fastest growing universities. At Salford, you’ll find a career that works for you, with flexible working, great benefits, generous annual leave and continuous professional development.

All our people are important to us, and we have services dedicated to your mental and physical wellbeing from an Employee Assistance Programme to discounted gym membership. All of this on either our Peel Park campus or our MediaCity campus, at the heart of a world-renowned digital and media hub.

We value diversity — in backgrounds and in experiences. Our difference makes us stronger, and together we share a passion for improving students’ lives. We have a commitment to be Net Zero by 2038 and embed sustainability in all aspects of university life.

And, most importantly, we offer you a rewarding career. A career where everything you do will make a difference – to the students, our local community and the world around you.

At the University of Salford you’ll join a place to be inspired, connect and thrive. Find out more about a career that works for you at www.salford.ac.uk/jobs.