IT Technician

The Cannon Group; Runcorn; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading debt collection agency in Runcorn is seeking an IT Technician to provide 1st and 2nd line support to staff through various channels. The role requires a basic understanding of Microsoft Server, networking knowledge, and the ability to configure Windows 11. Competitive salary of £25,000 - £28,000 with opportunities for growth in a rapidly expanding company.

Benefits

Competitive Salary

30 days holiday

Employee Assistance Programme

Career development opportunities

Free monthly lunch

Qualifications

• Basic understanding of Microsoft Server 2016-25, audit and fault finding.
• Knowledge of Intune/MS Defender.
• Build, configure, maintain and fault find on Windows 11 Pro O/S clients.
• Basic knowledge of Networking, DNS, DHCP, Active Directory, Azure Active Directory.
• O365 administrator experience including Exchange, OneDrive, Teams, and SharePoint.
• Ability to perform methodical fault finding and fast resolutions for IT reported issues.

Responsibilities

• Provide 1st-2nd line support for all staff.
• Ensure minimal downtime or degraded service.
• Work to tight timescales in a fast-paced environment.
• Set up computers, printers, desk phones, mobiles for end-users.
• Participate in IT projects as determined by the IT Manager.

Skills

Microsoft Server 2016-25

Intune/MS Defender

Windows 11 Pro O/S

Networking

O365 administration

VMware

Job description

DCBL?is a highly successful client-focused business and are one of the market leaders in Debt Collection and High Court Enforcement. We are committed to maintaining the highest standards, exceeding guidelines set out by our various accreditations.

Due to our continued rapid expansion, we are seeking an IT Technician to join our IT Department at our office based in Runcorn. You will be responsible for supporting the company with 1st and some 2nd Line IT support via a ticketing system, using face to face, telephone, and remote connectivity.

Whats on offer?

• Competitive Salary between £25,000 - £28,000 (depending on experience)
• Hours of work, 08:00 16:00 or 09:00 - 17:00- on site
• Monday Friday schedule (36.5 hours per week)
• Early finish Fridays
• 30 days holiday (including Bank Holidays)
• Employee Assistance Programme
• Free Mersey Gateway bridge pass
• Free parking
• Free tea and coffee facilities
• Free monthly lunch
• Full training provided.
• Career development and progression opportunities
• Rapidly expanding multi-functional operation
  
  

Key Responsibilities

• Working as a part of and collaborate within the IT dept to assist with 1st-2nd line support for all staff to ensure that they can perform their operational duties on bespoke software and computer systems
• Provide effective and efficient Right first Time IT Day to day and ongoing support via telephone/email/remote support for head office and remote staff to ensure there is minimal downtime or degraded service.
• Work to tight timescales in a fast-paced environment and have a can-do attitude.
• Understanding of computer networking to ensure timely resolutions of infrastructure issues is preferred but training will be provided
• Ensure that Computers, Printers, Desk phones, mobiles etc are set up and provided to end-users in accordance with agreed SLAs.
• Be able to build and manage Microsoft Windows 11 Professional operating systems, Android, and Apple devices.
• Knowledge of on-premises servers, virtual servers, remote applications, and services.
• Taking part in IT projects and tasks as determined by the IT Manager.
• Creating and updating Documentation and Asset Register
• Any other reasonable task or duty as requested by the Company, including providing support which could be out of the businesses core operating hours.
  
  

Essential Qualifications/Skillset

• Basic understanding of Microsoft Server 2016-25, audit and fault finding.
• Knowledge of Intune/MS Defender
• Build, configure, maintain and fault find on Windows 11 Pro O/S clients.
• Basic knowledge of Networking, DNS, DHCP, Active Directory, Azure Active Directory.
• O365 administrator experience including Exchange, OneDrive, Teams, and SharePoint.
• A basicunderstanding of VMware would be an advantage
• Experience with physical infrastructure
• Ability to perform methodical fault finding and fast resolutions for IT reported issues across all supported products and services.
  
  

Competencies Required

• Customer focussed on service delivery.
• Excellent communication skills.
• Team-player.
• Reliable and punctual
• Good oral and written communication skills.
• Takes responsibility for personal development.
• Have a can-do attitude and a willingness to progress their career in the company.
  
  

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