IT Technician

Tiger Resourcing Group; Royal Tunbridge Wells; On-site; GBP 25,000 - 35,000; Full time

Job summary

An educational support organization in Royal Tunbridge Wells is looking for an ICT Support Technician to manage hardware and software, provide training, and ensure compliance with safeguarding protocols. Applicants should have experience in IT environments and strong communication skills. This is a great opportunity for those passionate about supporting educational outcomes through technology.

Qualifications

• Experience in an IT environment and working with relevant software and networks.
• Knowledge of managing a network.
• Full understanding of the Data Protection Act and Information Governance.

Responsibilities

• Install and maintain computer hardware and software.
• Support teaching staff and pupils in technical aspects of ICT.
• Maintain a comprehensive database of all support requests.

Skills

Verbal communication

Knowledge of ICT systems

Network management

Understanding of Health and Safety in IT

Job description

Social network you want to login/join with:

To support the use of ICT within the school environment through maintenance of ICT software, hardware, and related equipment, and providing support to staff and pupils to ensure administration and learning outcomes are maximised.

Contribute to the safeguarding and promotion of the welfare and personal care of children and young people with regard to the area's child protection procedures.

Key duties and responsibilities

• Responsible for the installation and maintenance of computer hardware and software
• Maintain a comprehensive database of all support requests and allocate jobs to appropriate staff
• Ensure dedicated ICT areas are ready for use each day and that they are in good working order at the end of each day
• Check hardware regularly, repairing simple faults or reporting more complicated faults to a specialist technician / audio-visual service / contractor as appropriate
• Support teaching staff / pupils in technical aspects of ICT
• Maintain computer files by backing up / archiving and updating/deleting information as appropriate
• Maintain and develop network
• Support adherence to ICT policies, including those relating to safeguarding and internet usage, Data Protection, and Information Management (including data transfer) and report any concerns
• Resolve hardware / software technical issues
• Provide basic ICT training
• Ensure that the asset register is kept up to date with any IT hardware changes
• Maintain the various online services that the school uses, such as Office 365, ShowMyHomeWork, Moodle, and GCSE Pod
• Maintain the software packages that the school uses, ensuring that licensing agreements are followed
• Assist with CCTV requests, ensuring all requests are logged, including supporting investigations, and ensuring the school follows safeguarding and GDPR protocols.
• Under the guidance of the IT Manager, configure and manage CCTV cameras
• Maintain systems relating to CCTV such as the VMS, ensuring it is up to date server-side and for clients
• Provision and arrange for new ID badges on the access control system
• Ensure the accurate timings of the access control system
• Assist with Access Control system issues and contact our support provider if necessary
• Under the guidance of the IT Manager, program, deploy and maintain phones on the school's IP phone system

Other Duties

• Be flexible on working hours as and when necessary, including weekends, and oversee the IT support for inset days, school events, and exam results days

Additional responsibilities

• Provide bespoke ICT training for staff and pupils
• Maintain stocks of ICT equipment

Health and Safety

Be aware of the responsibility for personal health, safety, and welfare and that of others who may be affected by your actions or intentions. Work with the employer on all issues related to health, safety, and welfare.

Continuing Professional Development

In conjunction with the line manager, take responsibility for personal professional development, keeping up to date with research and developments related to school efficiency, which may lead to improvements in the day-to-day running of the school. Stay up to date with current educational developments and legislation. Undertake any necessary professional development as identified in the School Improvement Plan, taking full advantage of relevant training and development. Maintain a professional portfolio of evidence to support the Performance Management process – evaluating and improving own practice.

This job description will be reviewed regularly and may be amended or modified after consultation with the post holder. Elements of this job description and changes to it may be negotiated at the request of either the Headteacher or the incumbent of the post.

Person Specification

The following outlines the criteria for this post. Applicants who have a disability and meet the criteria will be shortlisted. Applicants should describe in their application how they meet these criteria.

• Qualifications
• Experience
• Experience in an IT environment and working with relevant software and networks
• Skills and Abilities
• Ability to communicate verbally with staff at all levels, along with pupils
• Understanding of the Health and Safety issues relating to IT
• Knowledge
• Knowledge and experience in a range of ICT systems and software packages
• Knowledge of managing a network
• Full understanding of the Data Protection Act 1998, Freedom of Information Act 2000, and Information Governance