IT Technician

Pro Resources Staffing Services; Plymouth; On-site; GBP 30,000 - 40,000; Full time

Job summary

A staffing agency is seeking an IT Technician in Plymouth to ensure smooth operation of IT systems. Responsibilities include hardware management, software installation, and technical support. The ideal candidate has a Bachelor's degree, experience with Microsoft 365, and proficiency in troubleshooting. Benefits include healthcare and referral bonuses, fostering a supportive workplace for diverse candidates.

Benefits

Healthcare benefits

Dental benefits

Vision benefits

Referral bonuses

Employee of the month rewards

Qualifications

• Proficiency in operating system management and hardware troubleshooting.
• Experience with installing and supporting the Microsoft 365 Suite.
• Flexibility to work with diverse applications.

Responsibilities

• Installing and configuring hardware components.
• Providing support for software issues.
• Managing user accounts and passwords.
• Implementing anti-virus and anti-malware solutions.
• Maintaining detailed documentation for processes.

Skills

Operating system management

Hardware troubleshooting

Networking

Microsoft 365 Suite

Project management

Education

Bachelor’s degree in computer science or related discipline

Tools

IT ticket systems

Job description

IT Technician

Plymouth, IN 46563

Pro Resources is seeking an IT Technician for a client in Plymouth, IN. The IT technician plays a critical role in ensuring the smooth operation and functionality of information technology systems. Their expertise spans hardware, software, networking, and user support, making them indispensable in today's technology-driven environments.

Job Description

The IT Technician will be responsible for:

• Hardware Management and Troubleshooting
  • Installing and configuring computers, printers, scanners, phones, and other hardware components.
  • Diagnosing issues with hardware and replacing faulty components.
  • Ensuring that servers and workstations are functioning optimally.
  • Managing inventory of IT equipment and overseeing hardware upgrades.
• Software Installation and Support
  • Installing and updating operating systems and applications.
  • Providing support for software issues, from compatibility problems to application errors.
  • Ensuring the security and integrity of installed software.
  • Training users on new software and recommending best practices.
• Technical Support
  • Resolving user-related technical issues, either on-site or remotely.
  • Managing and responding to help desk tickets and troubleshooting problems promptly.
  • Educating users about technology tools and policies.
  • Offering recommendations for improving IT system efficiency.
• System Administration
  • Managing user accounts and passwords.
  • Performing regular backups and ensuring data recovery processes are in place.
  • Updating systems to protect against vulnerabilities and cyber threats.
  • Documenting technical procedures and system configurations.
  • Audit management
• Cybersecurity
  • Implementing anti-virus and anti-malware solutions.
  • Monitoring systems for suspicious activity and responding to security incidents.
  • Ensuring compliance with organizational security policies.
  • Educating users about safe computing practices.
  • Incident Response: Investigating and responding to security breaches or malware attacks.
• Project Management
  • Managing or participating in projects to support business initiatives at a local and global level where required.
  • Collaborating with customers and other colleagues from the IT organization to design solutions.
  • Managing project work with 3rd party consultants.
• Documentation
  • Maintaining detailed documentation to ensure that processes, procedures, and resolutions are thoroughly recorded.
  • Creating user guides, troubleshooting manuals, and documenting system changes to facilitate knowledge sharing and consistency.
  • Asset Management and maintaining updated and correct asset information.

Background Profile

• Bachelor’s degree in computer science or related discipline
• Proficiency in operating system management, hardware troubleshooting, and networking.
• Experience with installing and supporting the Microsoft 365 Suite.
• Experience with IT ticket systems to manage incidents.
• Flexibility to work with diverse applications and respond to changing business needs.
• Project Work or Management Experience

Pro Resources offers healthcare, dental, and vision benefits, direct deposit, pay card services, referral bonuses, and employee of the month rewards.

Equal Employment Opportunity: Pro Resources is an equal opportunity employer and welcomes applications from diverse candidates.