IT Technician

Yu Energy; Nottingham; Hybrid; GBP 29,000 - 31,000; Full time

Job summary

A leading energy provider in Nottingham is looking for an IT Technician to manage IT support tickets and configure devices. The role requires experience in M365 administration and troubleshooting Windows operating systems. This position offers various benefits like 24 days of annual leave and learning opportunities. Candidates need a driving license for site visits and must have the right to work in the UK.

Benefits

24 days of annual leave plus bank holidays

Employee Assistance Programme

Learning and development opportunities

Enhanced paternity/maternity policies

Company sick pay

Qualifications

• Experience in M365 administration, including configuration and monitoring.
• Ability to manage IT security principles and best practices.
• Experience with desktop and laptop imaging and device management.

Responsibilities

• Ensure all IT support tickets are resolved promptly.
• Maintain, install, and configure devices for internal users.
• Provide support for client users experiencing IT issues.

Skills

M365 administration

Active Directory

Communication skills

Attention to detail

Troubleshooting

Tools

Windows operating system

MS Intune

Anti-virus products

Job description

Overview

Department: YUG - 9032 - General IT & Helpdesk

Location: Nottingham

Compensation: £29,000 - £31,000 / year

Description: Yü Group Plc is a leading energy supplier in the United Kingdom, committed to providing reliable and sustainable energy solutions to our customers. As we continue to grow and innovate in the dynamic energy sector, we are seeking a skilled and experienced professional to join our team as IT Technician to work primarily at our Innovation Centre in Nottingham with some travel to corporate office based in Leicester and other sites.

Reports to: Head of infrastructure and IS

Location: Nottingham NG8 (travel to our Leicester site will be required)

Working hours: Monday to Friday, 37.5 hours a week, with occasional out of hours and weekend working.

Responsibilities

• Ensuring all IT support tickets are dealt with in a timely, professional and efficient manner.
• Ensuring that all IT support calls are recorded accurately within the ticketing system.
• Carrying out support for client users with day-to-day IT issues.
• Maintain business conferencing systems.
• Set-up, install and configure PC/Laptops/ mobile devices for internal users.
• Active Directory administration
• Windows Desktop administration using Group Policy
• M365 configuration and management.
• Create user guides for colleagues and users.
• Asset management.
• Assist with site moves and equipment relocation.
• Experience of Helpdesk ticketing system and working to SLA’s.
• Support the renewal of ISO7001 and Cyber Essentials Plus certification

About You & Qualifications

• Ambitious – you don’t just want another job; you want a career.
• Team player – you’re happy to help a fellow colleague.
• Motivated – you have a can-do attitude and love to learn.
• Ability to manage own workloads and prioritise.
• Understanding of IT security principles and best working practices.
• Flexibly in working pattern to support business changes and projects.
• Communicator – you have excellent communication skills, both verbal and written
• Organised – manage and work on multiple tasks at hand concurrently, meeting specific time frames.
• Meticulous - excellent attention to detail

Technical Requirements

• M365 administration, configuration, and monitoring
• Active directory and Group policy.
• Laptop and desktop imaging, device management.
• Use of cloud-based services and technologies.
• Windows operating systems configuration and troubleshooting.
• Anti-virus/anti-malware products.
• Mobile devices management.
• Software installs and troubleshooting.
• Exposure to MS Intune, Autopilot, Entra, advantageous.
• Driving licence and access to a vehicle required. (for site visits)

Yü Come First & Benefits

• 24 days annual leave + bank holidays
• Holiday buy – up to 5 additional days
• Day off on your birthday
• Employee Assistance Programme
• Annual salary review
• Learning and development opportunities
• Enhanced paternity, maternity and adoption policies
• Yü made a difference Awards
• 3 days additional annual leave if you get married/civil partnership etc.
• Appointment allowance
• Long service recognition
• Refer a friend payment
• Company sick pay (subject to length of service)
• New modern facilities
• Death in service and critical illness cover
• Plus, many more

If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK

#YUIndeed