IT Technician

Northampton General Hospital NHS Trust; Northampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading healthcare provider in Northampton is seeking a Technician to join the Electronic Patient Record Programme Team. The role involves providing 2nd line digital support, maintaining system performance, and requires experience with ITIL principles. Ideal candidates will possess strong analytical and interpersonal skills, and must be comfortable with the demands of a healthcare environment. An on-call commitment is necessary for this full-time position.

Qualifications

• Experience with ITIL service principles and processes.
• Excellent interpersonal skills for relationship building.
• Strong analytical and problem-solving skills.

Responsibilities

• Provide 2nd line digital support for the Group.
• Ensure maximum availability and performance of digital systems.
• Be part of an on-call 24*7 rota.

Skills

ITIL service principles

Digital Service Delivery

Analytical skills

Problem-solving skills

Interpersonal skills

Job description

1 day ago Be among the first 25 applicants

Are you looking for your next challenge in digital?

We are pleased to be able to offer an exciting opportunity to join the Electronic Patient Record (EPR) Programme Team at Northampton General Hospital. In partnership with our chosen supplier, we have embarked on our digital excellence journey to implement a nationally-leading EPR system that will transform the quality of care for our patients and staff by having instantly accessible information using the latest mobile technology, reducing paper usage and utilising clinical decision support tools.

As a Technician, you will be responsible being part of the 2nd Line team that will be responsible for providing 2nd line digital support for the Group. The 2nd Line team will provide a customer sensitive and responsive support, fault resolution, advice and technical support services, which ensures the maximum availability, performance and utilisation of digital systems for the Group.

You will need to have experience of Information Technology Infrastructure Library (ITIL) service principles and processes with experience in digital Service Delivery, in particular the areas of incident, request, and problem management.

You should have excellent interpersonal skills and be comfortable building relationships with customers at all levels.

You must have analytical and problem-solving skills and be able to make recommendations based on analysis of data.

You must be able to work under demanding timescales and remain calm under pressure particularly during major service disruptions.

Travel to the hospital site will be required.

There will be a requirement to be part of an on-call 24*7 rota

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

Our Excellence Values

• Compassion
• Accountability
• Respect
• Integrity
• Courage
  
  

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.

We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.

The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.

We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

For further details / informal visits contact: Name: Ben Pegg Job title: Manager Email address: [e-mail] Telephone number: 01604 634700

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care

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