IT Technician

Just IT; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

Une société IT B2B basée à Londres recherche des Techniciens IT pour rejoindre leur équipe. Les candidats suivront un programme de formation de 12 semaines pour acquérir les compétences techniques nécessaires. Les responsabilités incluent le soutien aux clients et la gestion des tickets. Un bon niveau de service et une volonté d'apprendre sont essentiels.

Qualifications

• Désir de commencer une carrière dans l'IT.
• Capacité à engager dans un programme de formation de 12 semaines.
• Accès à un PC/portable et une connexion Internet fiable.

Responsibilities

• Assurer un service exceptionnel en réponse aux demandes et requêtes.
• Gérer les tickets en priorité pour une progression fluide des cas.
• Maintenir la propriété des demandes assignées jusqu'à leur résolution.

Skills

Service client

Résolution de problèmes

Communication

Gestion de tickets

Job description

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A top IT B2B company based in Central London has need for several IT Technicians to join their company and start their first role within tech.

Position overview

As a IT Technician, you will be the first point of contact for their clients and ensure that they achieve maximum utilisation of their technologies by offering unrivalled levels of technical expertise through an understanding of the business environment in which they work. The primary value of this role is to facilitate all aspects of remote and on-site solution support, advice, and consultation from fault resolution to system enhancements.

As the first point of contact, the role necessitates a professional manner and technical talent to reassure the client whilst demonstrating an uncompromising level of commitment to resolving the issues within the timeframe of the Service Level Agreement. Delivery is key to the support role and should be an obsession for both internal and external clients.

Please note the employer asks that you join a 12 week training programme delivered by Just IT. This will be delivered remotely and will provide you the necessary experience and skills required to start the role.

Responsibilities

• Ensuring all ticket meta data is captured and entered accurately in the ticketing system to reflect the actual nature of the issue.
• Delivering exceptional service in response to requests and queries of all issues impacting our client’s business
• Responding to all client e-mails, web portal requests, and phone calls in a timely and professional manner ensuring regular updates are provided
• Ticket queue management, ensuring all relevant information is captured to determine correct priority and allow smooth progression of cases
• Reacting to monitoring alerts to determine if genuine or false. Engaging with clients to investigate as appropriate.
• Reviewing scheduled maintenance windows from third parties, and ensuring relevant clients and team are updated accordingly.
• Engaging with third parties and vendors to raise, chase, and monitor cases.
• Maintaining ownership of assigned requests through to resolution, escalating either internally or externally as appropriate.
• Working as a team to ensure the shared queue is managed and assisting the other TA’s with their tasks when required.

Candidate requirements

• A desire towards starting a career in IT
• Ambitious
• Eager to learn
• Have lived in England for at least 3 years
• Can commit to 12 weeks of learning
• Have access to a reliable internet connection with a PC/ Laptop

Apply now to Just IT and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity.